Parts Specialist

O'Reilly Auto Parts; Ramseur (NC); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a leading company as a Parts Specialist, where you'll provide exceptional service to customers and support store management. This entry-level part-time role involves multitasking between phone and in-store customers while assisting with various operational tasks. Enjoy a competitive compensation package and opportunities for career advancement.

Benefits

Competitive wages & paid time off

Stock purchase plan

401(k) with employer contributions

Medical, dental, & vision insurance

Tuition assistance

Career growth opportunities

Qualifications

• Ability to quickly match alphanumeric sequences.
• Must be able to multitask handling customers on the phone and in-store.

Responsibilities

• Provide excellent customer service to retail and installer customers.
• Assist with daily operational tasks and maintain cash drawer.
• Perform in-store services for customers as needed.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Fluency in Spanish

Education

ASE Certification

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily image maker, planogram updates, freight receival, stocking shelves, fronting and facing, cleaning, etc.
10. Perform various daily operational tasks, such as preparing merchandise returns, assisting with stock adjustments, inventory counts, etc.
11. Operate brake lathe and other store test equipment after training and company requirements are met.
12. Perform in-store services for customers (where laws allow), e.g., install wipers, test and charge batteries, scan vehicle trouble codes, replace headlight capsules, etc.
13. Occasionally drive a delivery vehicle to make deliveries when needed, provided driving record meets eligibility requirements.
14. All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Must be able to multitask handling customers on the phone and in-store simultaneously

Desired:

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages (Spanish highly desired)

O’Reilly Auto Parts offers a proven track record of growth and stability, with opportunities for career advancement and a strong promote-from-within philosophy.

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions starting day one
• Medical, dental, & vision insurance with optional FSA
• Health and wellbeing programs
• Tuition assistance
• Career growth opportunities

O’Reilly Auto Parts is an equal opportunity employer. Qualified individuals with disabilities may request reasonable accommodations by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Sales and Business Development

Industries

• Retail