Parts Specialist

O'Reilly Auto Parts; Memphis (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the automotive parts industry is seeking a Parts Specialist to deliver exceptional customer service. The role involves assisting customers, managing transactions, and supporting store operations. Bilingual candidates are encouraged to apply. The company offers a competitive compensation package and values diversity.

Benefits

Competitive Compensation Package

Career Growth Opportunities

Benefits

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask handling customers on the phone and in-store simultaneously.

Responsibilities

• Provide excellent service to customers in-store and over the phone.
• Assist with daily store operations such as stocking and cleaning.
• Perform in-store services like installing wipers and testing batteries.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

ASE Certification

Job description

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Job Description

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Bilingual candidates encouraged to apply.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept cash and checks, make change, and process credit card transactions.
7. Process exchanges and returns in accordance with company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily store operations such as freight receival, stocking shelves, cleaning, and planogram updates.
10. Perform in-store services for customers, such as installing wipers, testing batteries, and scanning vehicle trouble codes (where law allows).
11. Occasionally drive a delivery vehicle when business needs dictate, provided driving record meets eligibility requirements.
12. Perform other duties as assigned.

Skills and Qualifications

Required:

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask handling customers on the phone and in-store simultaneously.

Desired:

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

Additional Information

O’Reilly Auto Parts offers a competitive compensation package, including wages, benefits, and career growth opportunities. We are an equal opportunity employer and value diversity. Qualified individuals with disabilities may request accommodations during the application process by contacting [e-mail] or calling 417-862-2674, ext. 68901.