Parts Specialist

O'Reilly Auto Parts; Lenexa (KS); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to deliver exceptional service to retail and installer customers. This role involves multitasking to assist customers both in-store and over the phone, ensuring a high level of satisfaction. You'll engage with customers, manage transactions, and support store management while promoting company service programs. With opportunities for growth and internal advancement, this position is perfect for those looking to develop their careers in the automotive sector. Join a team that values professional development and customer excellence.

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask handling customers on the phone and in-store.

Responsibilities

• Provide high-level service to retail and installer customers.
• Assist with daily operational tasks including inventory counts and customer returns.
• Perform in-store services such as installing wipers and testing batteries.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

High School Diploma

ASE Certification

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, making change, and processing credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, following company policies.
8. Address and resolve customer complaints amicably.
9. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, cleaning, etc.
10. Perform operational tasks such as merchandise returns, stock adjustments, inventory counts, etc.
11. Operate brake lathe and other store test equipment after training.
12. Perform in-store services for customers (where legal), such as installing wipers, testing batteries, scanning vehicle trouble codes, etc.
13. Occasionally drive a delivery vehicle when needed, meeting driving eligibility requirements.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Must be able to multitask handling customers on the phone and in-store simultaneously

Desired

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages (Spanish highly desired)

O’Reilly Auto Parts promotes growth and internal advancement, encouraging career development within the organization.