Parts Specialist

O'Reilly Auto Parts; Lafayette (LA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a leading automotive parts retailer where you will provide exceptional service to customers in a fast-paced environment. This role is perfect for individuals who thrive on multitasking and enjoy helping others find the right automotive solutions. With a focus on customer satisfaction, you will engage with both retail and professional clients, ensuring their needs are met with expertise and friendliness. The company values its employees and offers a competitive compensation package, including benefits and opportunities for career growth. If you are passionate about automotive parts and customer service, this is the perfect opportunity for you.

Benefits

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Tuition Assistance

Career Growth Opportunities

Qualifications

• ASE certification is required for this position.
• Fluency in Spanish is highly desired for better customer interaction.

Responsibilities

• Provide high-level service to retail and installer customers.
• Assist with daily operational tasks and customer inquiries.
• Maintain cash drawer and process transactions accurately.

Skills

Customer Service

Multitasking

Automotive Knowledge

Alphanumeric Matching

ASE Certification

Bilingual (Spanish)

Job description

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

ESSENTIAL JOB FUNCTIONS

1. Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
4. Complete assigned company training relevant to position.
5. Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
10. Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
11. Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
12. Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
13. Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
14. All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

1. Ability to quickly match alphanumeric sequences
2. Ability to provide outstanding, friendly and professional customer service
3. Must be able to multitask, handling customers on the phone and in the store at the same time
4. Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
5. ASE certification
6. Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package:

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

Tuition Educational Assistance Programs

Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.