Parts Specialist

O'Reilly Auto Parts; Lima (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading retail company is seeking a Parts Specialist to provide exceptional service to customers. The role involves assisting with store operations, managing customer inquiries, and maintaining a friendly environment. Ideal candidates should possess strong multitasking skills and a background in automotive parts is a plus. Opportunities for growth and a competitive compensation package are offered.

Benefits

Competitive Wages

Paid Time Off

Stock Purchase Plan

401(k) with Employer Contributions

Medical, Dental, and Vision Insurance

Tuition Assistance Programs

Health and Wellbeing Programs

Opportunities for Career Growth

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively.

Responsibilities

• Provide high-level service to retail and installer customers.
• Assist with daily store operations and customer complaints.
• Perform in-store services like installing wipers and testing batteries.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

ASE Certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

The Parts Specialist will provide all retail and installer customers with a high level of service. This position also supports store management in accomplishing assigned tasks.

Bilingual candidates encouraged to apply.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store, answering all calls per company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept payments, make change, and process credit card transactions.
7. Process exchanges and returns in accordance with company policies.
8. Address and resolve customer complaints courteously.
9. Assist with daily store operations such as freight receival, stocking, cleaning, and planogram updates.
10. Perform operational tasks like merchandise returns, stock adjustments, and inventory counts.
11. Operate store test equipment after training and certification.
12. Perform in-store services like installing wipers, testing batteries, and scanning vehicle trouble codes where legal.
13. Occasionally drive a delivery vehicle when needed, subject to driving record requirements.
14. Other duties as assigned.

Skills, Education, Knowledge, Experience, Abilities

Required:

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively handling customers on the phone and in-store.

Desired:

• Familiarity with automotive parts, cataloging, Weatherly index, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

Additional Information

O’Reilly Auto Parts offers a proven track record of growth, stability, and career development opportunities, promoting from within.

Total Compensation Package

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions from day one.
• Medical, dental, and vision insurance with optional FSA.
• Health and wellbeing programs.
• Tuition assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. They do not discriminate based on race, religion, gender, age, veteran status, disability, or other protected categories. Reasonable accommodations are available for qualified individuals with disabilities. Contact: [e-mail] or call 417-862-2674, ext. 68901.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail

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