Parts Specialist

O'Reilly Auto Parts; Burlington (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading company as a Parts Specialist, providing exceptional service to customers and supporting store management. This role involves multitasking in a fast-paced environment, assisting with customer inquiries, and ensuring a positive shopping experience. Opportunities for career advancement and competitive compensation are offered.

Benefits

Paid Time Off

Stock Purchase Plan

401(k) with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Health and Wellbeing Programs

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Ability to match alphanumeric sequences quickly.
• Ability to multitask handling customers on phone and in-store simultaneously.

Responsibilities

• Provide high level of service to retail and installer customers.
• Assist managers and installer service specialists as needed.
• Process exchanges and returns for credit in a friendly manner.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

ASE Certification

Job description

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Compensation Pay Range: $16.66 - $23.00
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance bonuses, or premiums, which may vary based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable.

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Bilingual candidates are encouraged to apply.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept cash and checks, make change, and process credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, in accordance with company policies.
8. Address and resolve customer complaints amicably.
9. Assist with daily image maker, planogram updates, freight receival, stocking shelves, cleaning, etc.
10. Perform operational tasks such as merchandise returns, stock adjustments, inventory counts.
11. Operate store test equipment after training.
12. Perform in-store services for customers (where legal), e.g., install wipers, test batteries, scan vehicle trouble codes, replace headlight capsules.
13. Occasionally drive a delivery vehicle, if business needs require and driving record meets requirements.
14. Other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to match alphanumeric sequences quickly.
• Ability to provide outstanding, friendly, and professional customer service.
• Ability to multitask handling customers on phone and in-store simultaneously.

Desired:

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts offers a proven track record of growth and stability, with opportunities for career advancement within the organization.

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions from day one
• Medical, dental, & vision insurance, with optional FSA
• Health and wellbeing programs
• Tuition assistance
• Career growth opportunities

O’Reilly Auto Parts is an equal opportunity employer. Qualified individuals with disabilities may request accommodations during the application or employment process by contacting [e-mail] or calling 417-862-2674, ext. 68901.