Parts Specialist

The Raymond; City of Albany (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading company in the material handling industry as a Parts Specialist. In this role, you'll provide essential customer support, manage inventory, and assist with technical queries while thriving in a supportive work culture that values growth and precision. Offering a solid career path and benefits, this position is perfect for those looking to make an impact in a dynamic field.

Benefits

Generous PTO and 10 company holidays

Defined career progression

Medical/Dental/Vision insurance

401(k) with company match

Tuition reimbursement

Paid training and development opportunities

Supportive, family-first work culture

Boot and tool reimbursement

Qualifications

• Customer service or sales experience preferred.
• Proficient with Microsoft Office applications.
• Experience in material handling industry a plus.

Responsibilities

• Provide top-quality parts and customer service.
• Process stock and maintain accurate inventory.
• Assist customers at parts counter and select necessary parts.

Skills

Communication

Organization

Detail-oriented

Education

High School Diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

Description

At Pengate, we don’t just offer careers—we build futures.

As a Parts Specialist, you’ll be a critical link in keeping our customers’ operations running smoothly. From day one, you’ll step into a supportive, people-first culture where your technical expertise is valued, and your growth is prioritized. Working closely with technicians, vendors, and customers, you’ll research, source, and deliver the right parts efficiently and accurately, playing a key role in warehouse productivity and safety. With access to advanced systems, ongoing training, and a team that’s got your back, you’ll thrive in a role where precision, service, and teamwork intersect.

We’re currently looking for aParts Specialistto join our growing team! Whether you have experience in parts and inventory management or are ready to grow into a technical support role, Pengate offers a stable and rewarding career path in the material handling industry.

Benefits of Working for Pengate Handling Systems

• Generous PTO and 10 company holidays
• Defined career progression
• Medical/Dental/Vision insurance
• 401(k) with company match
• Tuition reimbursement
• Paid training and development opportunities
• Supportive, family-first work culture
• Boot and tool reimbursement (if applicable)

What You’ll Do

• Provide top-quality parts, customer service, and technical support to internal and external customers
• Process stock, emergency, and special orders using IRIUM system
• Maintain an accurate database of parts and inventory
• Navigate, research, and select parts using manuals, systems, and technical resources
• Assist at the parts counter with vendors, customers, and technicians
• Promote Pengate’s full line of products and services
• Maintain accurate inventory counts and records
• Collaborate with teammates to meet department goals
• Perform additional duties as assigned

What You’ll Need

• High School Diploma or equivalent
• Previous customer service or sales experience preferred
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and CRM systems
• Detail-oriented with strong organizational and communication skills
• Ability to provide a safe and professional customer experience
• Experience in the material handling industry or operation of MHE a plus

Physical & Travel Requirements

• Ability to lift up to 50 lbs.
• Must be able to bend, kneel, crouch, and twist continuously
• Ability to sit at a desk and work on a computer for prolonged periods
• Must be able to walk and stand for up to 2 hours
• Valid driver’s license with ability to drive up to 4 hours
• Some overnight travel may be required
• Must be able to talk, hear, and see clearly (close vision and focus adjustments required)

Pengate Handling Systems is dedicated to being an Equal Opportunity Employer.