Parts Specialist

O'Reilly Auto Parts; Emporia (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading company as a Parts Specialist, where you will deliver exceptional service to customers while supporting store management. This role includes assisting customers with their needs, processing transactions, and maintaining store operations. With opportunities for career advancement and a comprehensive compensation package, this position is ideal for those with a passion for customer service and automotive knowledge.

Benefits

Competitive Wages

Paid Time Off

Stock Purchase Plan

401(k) with Employer Contributions

Medical, Dental, and Vision Insurance

Tuition Assistance Programs

Qualifications

• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively handling customers on the phone and in-store simultaneously.

Responsibilities

• Provide high level of service to retail and installer customers.
• Assist with daily image maker and planogram updates.
• Perform operational tasks such as merchandise returns and inventory counts.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

ASE Certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering calls according to company policy, looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept payments, make change, and process credit card transactions.
7. Process exchanges and returns in accordance with company policies.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, cleaning, etc.
10. Perform operational tasks such as merchandise returns, stock adjustments, and inventory counts.
11. Operate brake lathe and other test equipment after training.
12. Perform in-store services for customers, such as installing wipers, testing batteries, scanning vehicle codes, etc., where legal.
13. Drive delivery vehicles as needed, provided driving record meets eligibility requirements.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively handling customers on the phone and in-store simultaneously.

Desired:

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts offers a proven track record of growth and stability, with opportunities for career advancement within the organization.

Total Compensation Package

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting Day One.
• Medical, dental, and vision insurance with FSA options.
• Health and wellbeing programs.
• Tuition assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer, committed to diversity and inclusion.