Parts Solutions Specialist – Lifecycle Support

Toyota Automated Logistics; Indianapolis (IN); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) Matching

Vacation & Holidays

Volunteer time off

Tuition Reimbursement

Professional associations &Conferences

Company meetings & events

Job summary

Toyota Automated Logistics is seeking a Technical Parts Specialist to support Lifecycle Services by helping Inside Sales, Customer Support, field service, and internal teams identify accurate replacement parts and resolve parts-related escalations.

You will read BOMs and manuals, verify substitutions, and coordinate with purchasing, suppliers, and engineering to improve quote accuracy and uptime for customers, while maintaining up-to-date parts data and documentation.

Qualifications

• 2+ years in parts support, aftermarket services, or technical customer support.
• Ability to read BOMs, equipment manuals, parts lists, and basic drawings.
• Strong mechanical aptitude and practical troubleshooting.
• Clear customer-focused communication and organization.
• Experience with cross-functional collaboration across teams.

Responsibilities

• Support Inside Sales with replacement part identification and quote accuracy.
• Use BOMs, manuals, drawings, order history, supplier information, and system records to recommend correct replacement parts.
• Validate compatibility, substitutions, supersessions, and obsolescence paths with internal teams and suppliers.
• Serve as an escalation resource for complex or urgent parts inquiries impacting customer operations.
• Coordinate with purchasing, suppliers, support, service, operations, and engineering when additional review is required.
• Maintain parts knowledge, cross-reference information, and common issue documentation to improve standard work.

Skills

BOM reading

Parts support

Customer communication

Mechanical aptitude

Cross-functional collaboration

Tools

Microsoft D365 ERP

BlueStar PLM

SolidWorks CAD

Job description

Toyota Automated Logistics is seeking a Technical Parts Specialist to support Lifecycle Services by helping Inside Sales, Customer Support, field service, and internal teams identify accurate replacement parts and resolve parts-related escalations.

You will read BOMs and manuals, verify substitutions, and coordinate with purchasing, suppliers, and engineering to improve quote accuracy and uptime for customers, while maintaining up-to-date parts data and documentation.