Parts Solutions Specialist - Fast-Paced Hybrid Role

Midwest Startups; Litchfield Park (AZ); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Parts Town Pride

Quarterly profit-sharing bonus

Hybrid work schedule

Team member appreciation events and認可能

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health insurance

401k/401k match

Employee assistance programs and paid休

Job summary

Parts Town is hiring a Customer Solutions Specialist (Parts Expert) to handle pricing, quotes, parts identification, shipping, tracking, and returns. You will join a team delivering top-notch service while upholding Parts Town’s standards and exceeding customer expectations daily.

The role emphasizes strong communication, attention to detail, and the ability to manage a high volume of inquiries both by phone and email. Hybrid work options and comprehensive benefits are offered.

Qualifications

• 1 year of experience in face-to-face or phone-based customer service.
• Proficient in English (written and verbal).
• Strong organizational, multi-tasking, and computer skills.

Responsibilities

• Handle a high volume of inbound customer interactions daily (approx. 50–70 calls, steady emails).
• Process requests: order entry, status updates, part number identification, pricing, returns.
• Collaborate with customers, manufacturers, and internal departments to meet customer needs.

Skills

Customer service

Communication

Multitasking

Organizational skills

Team player

Attention to detail

English proficiency

Tools

MS Office

Job description

Parts Town is hiring a Customer Solutions Specialist (Parts Expert) to handle pricing, quotes, parts identification, shipping, tracking, and returns. You will join a team delivering top-notch service while upholding Parts Town’s standards and exceeding customer expectations daily.

The role emphasizes strong communication, attention to detail, and the ability to manage a high volume of inquiries both by phone and email. Hybrid work options and comprehensive benefits are offered.