Expert Technical Service Specialist - Auto/Heavy Equipment

Federal Signal Corporation; Elgin (IL); On-site; USD 60,841 - 104,300; Full time

Benefits offered by this job

Annual bonus potential

Insurance (life, medical, dental, vision)

Paid holidays and vacation

401(k) with matching contributions

Tuition reimbursement

Smoke-free, drug-free workplace

Job summary

Federal Signal Corporation is seeking a Service Specialist based in Elgin, Illinois. The role involves providing technical assistance, diagnosing issues, and ensuring customer satisfaction through effective communication and expertise in mechanical and electrical systems.

Applicants should possess a minimum of 5 years in vehicle/equipment service and repair, with an emphasis on diagnostics across multiple systems. The salary range is set between $60,841 and $104,300, along with comprehensive benefits and opportunities for career growth.

Qualifications

• 5 years’ experience in vehicle/equipment service and repair with mechanical, electrical, controls and hydraulics.
• At least three years diagnosis and repair experience in mechanical, electrical, pneumatic, and hydraulic systems.

Responsibilities

• Answer inbound customer calls and provide troubleshooting assistance.
• Conduct follow-up calls to ensure resolved issues.
• Lead diagnostic efforts at dealer locations.

Skills

Mechanical diagnostics

Electrical diagnostics

Hydraulic diagnostics

Communication skills

MS Office proficiency

Education

Associates degree in Automotive repair

ASE Master Truck Technician

Tools

Hand tools

CRM systems

Job description

Federal Signal Corporation is seeking a Service Specialist based in Elgin, Illinois. The role involves providing technical assistance, diagnosing issues, and ensuring customer satisfaction through effective communication and expertise in mechanical and electrical systems.

Applicants should possess a minimum of 5 years in vehicle/equipment service and repair, with an emphasis on diagnostics across multiple systems. The salary range is set between $60,841 and $104,300, along with comprehensive benefits and opportunities for career growth.