Parts & Service Support Representative

Guzzler Manufacturing; Streator (IL); In loco; USD 23.000 - 32.000; Tempo pieno

Descrizione del lavoro

Guzzler Manufacturing in Illinois is seeking a Warehouse/Customer Service Associate to handle inbound calls, process orders, and support inventory and shipping operations. This role combines customer service with hands-on warehouse tasks in a fast-paced environment.

You will enter orders, check status, prepare invoices, and coordinate with freight carriers while maintaining accurate inventory records and strong communication with customers and vendors.

Competenze

• High school diploma or GED required.
• Strong computer and data entry skills.
• Good verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to lift 40 lbs.

Mansioni

• Answer inbound calls courteous and prompt.
• Maintain customer and vendor relationships through service and follow-up.
• Assist customers and vendors in person and by phone to address requirements and prevent escalation.
• Enter orders, check status, create invoices, and manage special requests.
• Communicate sales, promotions and new products to customers.
• Pick, pack and ship parts and other items.
• Move material within the facility and document procedures.
• Maintain inventory levels using the prescribed software.
• Notify Location Manager of inventory shortages or discrepancies.
• Notify carriers of shipments, weights, and dimensions.
• Inspect and route incoming shipments, report damages to carrier/Location Manager.
• Perform cycle counts per procedures.
• Other duties as required.

Conoscenze

Data entry

Verbal and written communication

Organizational and time management

Lifting 40 lbs

Formazione

High school diploma or GED

Descrizione del lavoro

Compensation: $20 per hour

Essential Job Duties And Responsibilities

• Answer inbound calls in a courteous, prompt, and efficient manner.
• Create and/or maintain customer and vendor relationships through consistent customer service, communication and follow through.
• Assist customers and vendors both in person and by phone with the primary focus being to address the requirements to prevent unnecessary escalation.
• Work with customers both by phone and in person to enter orders, check status of orders, create copies of invoices and manage special requests.
• Communicate sales, promotions and new products when directly assisting customers.
• Pick, pack and ship parts and other items as required.
• Move material to appropriate areas throughout the facility and document in accordance with established procedures.
• Maintain applicable inventory levels by using the appropriate software or systems.
• Notify Location Manager of inventory shortages or discrepancies.
• Monitor shipping supplies and notify Location Manager when supplies are low or inaccurate.
• Interact with freight carriers and notify carriers of shipments, shipment weights and dimensions.
• Unpack, examine, and route incoming shipments while inspecting for damages, shortages and reporting any findings to carrier and/or Location Manager.
• Perform cycle counts in accordance with established procedures
• Other duties as required and assigned

Job Requirements And Skills

• High school diploma or (GED)
• Strong computer and data entry skills.
• Good verbal and written communication skills
• Strong organizational, problem solving and time-management skills.
• Ability to lift 40 lbs.
• 1+ years of related work experience preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.