Parts & Service Specialist — Troubleshoot & Source Parts

Express Employment Professionals; North Branch (MN); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short-Term Disability

Term Life

Sick and Safe Time

Referral Program

Employee Assistance Program

Holiday Pay for qualifying Associates

Job summary

Express Employment Professionals Forest Lake in North Branch, MN is seeking a Parts & Service Representative to assist customers with equipment troubleshooting, identify and source replacement parts, process orders, and coordinate shipments. The role blends office tasks with hands-on parts work and requires strong mechanical aptitude and excellent customer service.

You will work Monday-Friday with hours as listed: 7:00 AM-4:30 PM Monday-Thursday and 6:00 AM-11:00 AM Friday, with weekly paychecks

Qualifications

• High School Diploma or GED required.
• 1-3 years of customer service experience preferred.
• Strong mechanical aptitude and ability to troubleshoot equipment.
• Experience or knowledge of hydraulics and power transmission systems is a plus.
• Ability to read and interpret blueprints, BOMs, and technical documents.
• ERP software experience is a plus.

Responsibilities

• Answer parts and service-related customer calls and emails with excellent service.
• Troubleshoot equipment issues and identify correct replacement parts.
• Enter and manage sales orders, review order history, and process job tickets.
• Package, ship, and track customer orders using shipping software.
• Research parts required for maintenance and repair of equipment.
• Assist with inventory needs by requisitioning out-of-stock items.
• Read blueprints, BOMs, and manufacturing documentation.
• Educate customers on equipment operation and maintenance.
• Maintain an organized and safe work environment.
• Communicate process improvements with production and service teams.

Skills

Customer service

Mechanical aptitude

Troubleshooting

Parts sourcing

ERP software

Education

High School Diploma or GED

Tools

ERP software

Job description

Express Employment Professionals Forest Lake in North Branch, MN is seeking a Parts & Service Representative to assist customers with equipment troubleshooting, identify and source replacement parts, process orders, and coordinate shipments. The role blends office tasks with hands-on parts work and requires strong mechanical aptitude and excellent customer service.

You will work Monday-Friday with hours as listed: 7:00 AM-4:30 PM Monday-Thursday and 6:00 AM-11:00 AM Friday, with weekly paychecks