Parts & Service Specialist — Growth & SAP Expertise

The Toro Company; West Salem (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Dress for your day

Wellness

Volunteerism

Growth Opportunities

Competitive Salary

Job summary

The Toro Company’s American Augers division in West Salem, OH is hiring a Customer Service Specialist to support end users, dealers, distributors, and agents with parts inquiries, order entry, and backorder issues.

You will use SAP to plan orders, answer questions, maintain relationships, and collaborate with engineering, purchasing, and production teams to resolve complex parts problems, while delivering timely, accurate service.

Qualifications

• High school diploma or equivalent required; advanced degree preferred.
• Minimum of two years progressive experience in order processing and technical customer service.
• Mechanical aptitude preferred.
• Strong self-motivation, productivity, reliable attendance, quality.
• Excellent written and verbal communication; professional image.
• Proficient in SAP, Windows, and Microsoft Office.

Responsibilities

• Research and resolve parts-related issues for AA customers including dealers, distributors, end users, and agents.
• Assist with the resolution of disputed shipping claims, debits, credits and return goods authorizations by working with customer(s), accounting, distribution center(s), shipper and any other involved parties to investigate, rectify, and resolve issues.
• Develop and maintain positive relationships with assigned customers by: accepting and resolving accelerated front-line issues within established timeframes; acting as the liaison between customers, other business areas, and third party suppliers to resolve issues; maintaining regular phone and email contact with assigned customers.
• Utilize SAP to plan and allocate orders and coordinate shipping with distribution centers and third party suppliers. Manage SAP Part Notes; includes creation and updates. Responsible for advanced product knowledge for legacy and new equipment.
• Act as a liaison with other business functions (e.g, Technical Service, Engineering, Purchasing, Production Control, Marketing, Training) and as an advocate for customers in researching and resolving complex parts issues.
• Customer Service Reps should make an effort to build a responsive, knowledgeable, and customer oriented department. This is accomplished by acquiring training, education, and information pertaining to AA products and attend team training sessions with appropriate product experts.

Skills

Customer service

Communication skills

Organizational skills

Data entry

Keyboarding

Cross-training

Team collaboration

Education

High School Diploma or equivalent

Advanced degree preferred

Tools

SAP

Windows

Microsoft Office

Job description

The Toro Company’s American Augers division in West Salem, OH is hiring a Customer Service Specialist to support end users, dealers, distributors, and agents with parts inquiries, order entry, and backorder issues.

You will use SAP to plan orders, answer questions, maintain relationships, and collaborate with engineering, purchasing, and production teams to resolve complex parts problems, while delivering timely, accurate service.