Parts Solutions Specialist - Customer Support

The Toro Company; United States; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Dress for your day

Wellness resources

Volunteer time to give back

Growth opportunities

Competitive salary

Job summary

The Toro Company’s American Augers division in West Salem, OH is seeking a Customer Service Specialist to support dealers, distributors, and end users with part-related inquiries and order processing. This on-site role requires strong SAP usage, problem solving, and customer-focused communication.

You will interact with multiple teams to address pricing, backorders, and order exceptions, while building lasting relationships with customers and ensuring timely resolutions to complex issues.

Qualifications

• High school diploma or equivalent required, advanced degree preferred.
• Minimum of two (2) years progressive experience in an order processing and technical customer service environment. Mechanical aptitude preferred.
• Demonstrated excellent skills in organizing and prioritizing work in a rapidly changing environment.
• Excellent communication skills, in person, by telephone, and in writing. This includes presenting a professional, friendly, helpful, self-confident image, along with a good command of word usage, spelling, and grammar.
• Demonstrate keyboarding skills, including accuracy and speed. Strong data entry and system navigation skills. Proficiency in SAP, Windows and Microsoft Office required.

Responsibilities

• Research and resolve all parts-related issues for AA customers including dealers, distributors, end users, and agents. Research and reply to customer inquiries regarding parts, providing accurate and thorough information and support.
• Assist with the resolution of disputed shipping claims, debits, credits and return goods authorizations by working with customer(s), accounting, distribution center(s), shipper and any other involved parties to investigate, rectify, and resolve issues.
• Develop and maintain positive relationships with assigned customers by: accepting and resolving accelerated front-line issues within established timeframes; Acting as the liaison between customers, other business areas, and third party suppliers to resolve issues; and Maintaining regular phone and email contact with assigned customers.
• Utilize SAP to plan and allocate orders and coordinate shipping with distribution centers and third party suppliers. Manage SAP Part Notes; includes creation and updates. Responsible for advanced product knowledge for legacy and new equipment.
• Act as a liaison with other business functions (e.g, Technical Service, Engineering, Purchasing, Production Control, Marketing, Training) and as an advocate for customers in researching and resolving complex parts issues.
• Customer Service Reps should make an effort to build a responsive, knowledgeable, and customer oriented department. This is accomplished by acquiring training, education, and information pertaining to AA products and attend team training sessions with appropriate product experts.

Skills

Communication skills

Organizational skills

Data entry

Technical aptitude

Education

High school diploma or equivalent

Advanced degree preferred

Tools

SAP

Windows

Microsoft Office

Job description

The Toro Company’s American Augers division in West Salem, OH is seeking a Customer Service Specialist to support dealers, distributors, and end users with part-related inquiries and order processing. This on-site role requires strong SAP usage, problem solving, and customer-focused communication.

You will interact with multiple teams to address pricing, backorders, and order exceptions, while building lasting relationships with customers and ensuring timely resolutions to complex issues.