Equipment Technical Support Specialist

The Toro Company; Minnesota; Hybrid; USD 68,000 - 95,000; Full time

Benefits offered by this job

Dress for your day

Location

Food

Wellness

Volunteerism

Summer Hours

Flexible Work Arrangements

Competitive Salary

Job summary

The Toro Company’s Siteworks division in Bloomington, MN is seeking an Equipment Technical Support Representative to deliver front-line technical and customer support for our light construction and electric equipment portfolio. You will assist dealers, distributors, and internal teams to resolve issues and ensure high-quality service.

Ideal candidates have an associate degree or technical certification and hands-on experience with mechanical and electrical systems, SAP/CRM knowledge, and strong

Qualifications

• Associate’s degree or technical certification in a related field (mechanical, electrical, heavy equipment) or equivalent experience.
• Technical Support Representative I: 0-2+ years' experience in technical support, equipment service, or construction/light equipment industry preferred.
• Technical Support Representative II (Mid): 3-5+ years' experience in technical support, equipment service, or construction/light equipment industry required.
• Working knowledge of mechanical and electrical systems.
• Strong troubleshooting and problem-solving skills across mechanical and electrical systems.
• Experience with SAP, CRM, or technical support systems preferred.
• Ability to interpret technical documentation, schematics, and parts diagrams.
• Strong verbal and written communication skills with the ability to support both technical and non-technical audiences.
• Ability to work independently and collaboratively across teams.
• Demonstrated customer focus and ability to manage high-pressure situations.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Manage a high volume of incoming calls, emails, and case requests in a timely manner while maintaining strong customer service standards.
• Develop and apply working knowledge across a broad portfolio of Siteworks equipment, including light construction equipment and electric-powered products (e.g., battery, hybrid, and electronically controlled systems).
• Diagnose and resolve technical, mechanical, and electrical issues using available tools such as schematics, service manuals, engineering drawings, and diagnostic resources.
• Provide front-line technical support to dealers, distributors, rental partners, and internal teams related to equipment troubleshooting, part identification, system diagnostics, and product performance.
• Support order management processes within SAP, including order entry, order changes, inventory checks, part availability, pricing, and shipment tracking.
• Interpret engineering prints, parts catalogs, and electrical schematics to support accurate part identification and issue resolution.
• Partner with engineering, quality, and manufacturing teams to elevate product issues, communicate field feedback, and support continuous improvement efforts.
• Provide guidance on electric equipment systems, including battery technology, charging systems, controllers, and electronic diagnostics (training provided as needed).
• Resolve customer discrepancies and authorize appropriate actions (returns, credits, debits) within established guidelines.
• Maintain strong cross-functional relationships to effectively navigate internal processes and provide timely, accurate information.
• Exercise independent judgment to make sound decisions balancing customer satisfaction, business impact, and policy alignment.
• Support occasional field activity or product movement as needed (dealer visits, shipments, or hands-on validation).
• Perform other duties as assigned

Skills

Mechanical systems

Electrical systems

Troubleshooting

Customer service

Written and verbal communication

SAP/CRM experience

Education

Associate’s degree or technical certification

Tools

SAP

CRM systems

Diagnostic tools

Job description

The Toro Company’s Siteworks division in Bloomington, MN is seeking an Equipment Technical Support Representative to deliver front-line technical and customer support for our light construction and electric equipment portfolio. You will assist dealers, distributors, and internal teams to resolve issues and ensure high-quality service.

Ideal candidates have an associate degree or technical certification and hands-on experience with mechanical and electrical systems, SAP/CRM knowledge, and strong