Technical Product Support, MaxiDrill & Reclamation Products - American Augers

The Toro Company; West Salem (OH); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Dress for your day

Wellness resources

Volunteer hours

Competitive salary

Job summary

The Toro Company’s American Augers division in West Salem, Ohio is hiring for Technical Product Support roles across I–III levels. You will diagnose mechanical, hydraulic, and electrical systems, reference blueprints and manuals, and communicate solutions to dealers, customers, and field personnel.

Travel, overtime, and hands-on field work are expected in a dynamic construction environment. We value strong technical knowledge, excellent communication, and the ability to train others while

Qualifications

• High School Diploma and 1-5 years of relevant American Augers or Ditch Witch or related experience.
• Experience in sales and marketing; field or construction site conditions awareness.
• 10+ years experience for higher level roles preferred; training and sales/marketing skills emphasized.

Responsibilities

• Maintain positive, professional relationships with dealers, customers, and factory personnel.
• Analyze information to understand mechanical, hydraulic, electrical, and electronic systems.
• Troubleshoot and diagnose equipment performance issues using gauges and meters.
• Communicate field problems and suggested solutions for resolution.
• Create and maintain records including warranty claims and documenting equipment issues.
• Repair and implement upgrades to equipment.
• Use PCs to develop, distribute, and present technical and training information.

Skills

Excellent communication skills

Problem solving

Team building

Self-motivated

Willing to travel

Education

High School Diploma

Bachelor's degree (preferred)

Tools

SAP

Microsoft Word

Excel

PowerPoint

Job description

Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other visa, regardless of expiration date, now or in the future.

Who Are We?

American Augers, located in West Salem, Ohio is a division of The Toro Company. American Augers builds the largest horizontal directional drills in the industry, and a full range of auger boring machines. With the rugged user in mind, American Augers rigs are built to last and backed by 24-hour worldwide support. We enjoy coming to work because our plant is our community, we see our teammates not only as co-workers but as neighbors and family members. All of our locations build the intricate network of machinery that contributes to The Toro Company. We contribute to building communities, cities, and the world.

We invite you to apply and join a team of highly skilled, and highly passionate people.

Work Location / Environments:

• Handles and positions components weighing in excess of 50 pounds.
• Regular, extended use of the telephone, PC, tablet and smartphone.
• Office environment most of the time, shop or outdoor work environment some of the time. The shop and outdoor environments include physical hazards such as powered vehicle, bicycle, and pedestrian traffic, sharp objects, and moving machinery. Outdoor environment includes work on unimproved terrain, at construction sites, and in all kinds of weather.
• Works in a variety of places: under and on top of heavy construction equipment, in tight quarters, in awkward position. Use a variety of hand and power tools including: Wrenches, screwdrivers, hammers, cutting torches, welders and impact tools. Works with hazardous materials, including solvents, oils, grease, and fuels.
• Occasional Travel (air and highway, domestic and international).
• Rapidly changing demands, schedules, and deadlines. Workday is often defined by customer’s job requirements.

What Will You Do?

• Maintain positive, professional relationships with dealers, customers, and factory personnel.
• Analyze information (technical manuals, blueprints, schematic drawings, etc.) to fully understand the equipment’s mechanical, hydraulic, electrical, and electronic systems.
• Apply knowledge of mechanical, hydraulic, electrical and electronic systems and understanding of equipment operation to resolve issues.
• Troubleshoot and diagnose problems with equipment. This includes monitoring and testing the equipment's performance, using gauges, meters, etc.
• Communicate field problems and suggested solutions for resolution.
• Create and maintain records including warranty claims and documenting equipment issues.
• Repair and implement upgrades to equipment.
• Use PC’s to develop, distribute, and present technical and training information to groups of people. This includes gathering, organizing, and effectively communicating information about mechanical, hydraulic, electrical and electronic systems.

What Do You Need?

• High School Diploma and a minimum of 1-5 years of relevant American Augers or Ditch Witch or related experience.
• Technical Product Support I – 1-5 years experience in sales and marketing; Upon training, be able to operate and effectively demonstrate heavy construction equipment. This includes work in “the field” or in “dynamic/active” construction site conditions.
• Technical Product Support II – 5-10 years of experience in the training field or equivalent of American Augers or Ditch Witch related skills. Training and experience in sales and marketing and a very high level of technical expertise related to our product line or the underground industry is preferred. He or she must have high-level of instructor led traits and skills, including a high-level of customer service, empathy and people skills.
• Technical Product Support III - 10+ years of American Augers or Ditch Witch experience or equivalent in a related field. Training and experience in sales and marketing and a very high level of technical expertise related to our product line or the underground industry is preferred. He or she must have high-level of instructor led traits and skills, including a high-level of customer service, empathy and people skills. Be an excellent team builder. This person must exhibit a high level of competency and be a complex problem solver
• Prior demonstrated success with appropriate knowledge and skill in demonstrating American Augers, Warlock Products, and/or Ditch Witch products - or relevant industry experience.
• Diagnose mechanical, electrical, and hydraulic problems and determine how to correct them using blueprints, electrical and hydraulic schematics, technical, operations, and service repair manuals, and parts catalogs as necessary.
• Possess intermediate Electrical/Electronic experience, knowledge and skills.
• Demonstrate excellent communication skills. This includes the ability to present technical information to groups and individuals.
• Have appropriate correspondence, record keeping and computer/ information Technology and enterprising skill sets.
• Maintain a positive, professional attitude while working in demanding situations.
• Self-motiving, high productivity, ability to learn new skills, and reliable in areas of attendance, attention to quality and having a cordial, cooperative personality.
• Be willing to work overtime or travel on short notice. Will work or travel on weekends as needed.

Preferred Qualifications

• Bachelors degree in marketing, business, engineering or related field is preferred.
• Generator / AC Systems (480V) Experience is helpful.
• HVAC knowledge is helpful, not necessarily required.
• Computer/Microsoft skills are a necessary skill to have in this position. Prior experience in SAP, Microsoft Word, Excel and Power Point preferred.

What Can We Give You?

At American Augers, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top-tier medical/dental/vision plan, 401k, and many other great benefits -The Toro company offers employees at our locations a variety of perks, including:

• Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.
• Wellness - The Toro Company’s HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical well-being, TTC offers a variety of mental health and financial health resources to all employees.
• Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.
• Competitive Salary –A reasonable pay range for this opportunity is $55,000-$90,000. The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package. If you need to, you can access your pay early with the One@Work app, formerly the Even app.

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees.