Parts & Service Sales Representative

Cox Enterprises; Albertville (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Cox Fleet is hiring a Parts & Sales Representative to manage the full sales cycle from generating leads to closing deals. The role emphasizes meeting or exceeding sales goals for the assigned area of responsibility and delivering outstanding customer satisfaction.

Ideal candidates will have strong communication skills, proven sales experience, and a background in marketing or sales. Experience with CRM and MS Office is a plus, and knowledge of Karmak Fusion software is beneficial.

Qualifications

• High school diploma or GED required; bachelor’s degree or higher may be substituted with related experience.
• Strong verbal and written communication skills are essential.
• Bachelor’s degree in Marketing or Sales is preferred.
• Experience in sales, negotiations, marketing, and problem resolution is expected.
• Proven track record in achieving sales quotas is desirable.
• Ability to manage multiple priorities with minimal supervision.

Responsibilities

• Portray a welcoming, positive image.
• Deliver excellent customer service to drive ongoing sales and satisfaction.
• Identify customer needs and recommend appropriate products or repairs.
• Develop and maintain strong buying relationships with customers.
• Stay updated on product features through training resources.
• Collaborate with Parts and Service Operations Supervisors on quotes.
• Maintain communication with the nearby Trailer Sales Representative for the same AOR.
• Keep CRM with visit schedules and opportunity status.
• Use Sales Comparison Report to spot sales opportunities.
• Meet or exceed Parts & Service Sales Goals.

Skills

Strong communication

Sales experience

Customer service

CRM knowledge

Education

High school diploma or GED

Bachelor's degree in Marketing or Sales preferred

Tools

CRM software

Microsoft Office

Karmak Fusion

Job description

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring a Parts & Sales Representative, you will be responsible for taking on all sales responsibilities from generating leads to closing sales. Meet or exceed sales goals for your Area of Responsibility (AOR), and exceeding customer expectations.

Duties & Responsibilities:

• Portray a welcoming and positive image
• Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction
• Work with customers to determine their needs and then recommend the right product and / or repair to solve the customer’s problem
• Develop and cultivate strong buying relationships with customers
• Utilize available training resources to stay up to date on product features
• Work closely with Parts and Service Operations Supervisors when putting quotes together for customers
• Maintain regular cadence of communication with Trailer Sales Representative who covers the same AOR
• Maintain and update CRM system with customer visit schedule, and opportunity status
• Utilize Sales Comparison Report to identify sales opportunities
• Meet or exceed established Parts & Service Sales Goals
• Other duties when requested by Parts & Service Sales Director

Requirements

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience.
• Strong verbal and written communication skills
• Bachelor’s Degree in Marketing or Sales preferred
• Previous experience in the following areas: sales, negotiations, marketing, and problem resolution.
• Proven track record in achieving sales quotas
• Ability to manage multiple priorities to successful completion with minimal supervision.
• Experience with Microsoft Applications and Karmak Fusion software a plus