Sr. Fleet Client Services Specialist

Cox Enterprises; Avondale (TN); On-site; USD 65,000 - 80,000; Full time

Job summary

Cox Fleet is seeking a Sr Fleet Services Coordinator to support our nationwide on-site fleet maintenance operations. You will manage maintenance transactions, document customer interactions, and drive proactive scheduling to ensure timely repairs and repeat business.

The role requires strong communication, organizational skills, and proficiency with Cox Fleet IT systems to coordinate with field technicians and internal teams.

Qualifications

• High School Diploma or GED with related field experience or equivalent.
• Strong communication and organizational skills; multi-tasking.
• Experience with dispatching and service scheduling.
• Proven ability to collaborate cross-functionally.

Responsibilities

• Manage follow-up maintenance transactions from origination to repair completion.
• Document customer contacts accurately in Cox Fleet systems.
• Provide excellent customer service for internal and external calls.
• Obtain customer approvals for repairs and services.
• Schedule preventative maintenance to drive repeat business.
• Coordinate with Field Operations to assign technicians.
• Encourage proactive scheduling to maintain a steady workflow.
• Support dispatching and service scheduling improvements.
• Handle additional duties and special projects as assigned.

Skills

Customer service

Communication

Excel

Dispatch systems

Scheduling

Data entry

Cross-functional collaboration

Organizational skills

Problem-solving

Teamwork

Education

High School Diploma/GED

Tools

Web Wrench

MobileFrame

RO Writer

Cox Fleet IT Systems

Job description

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring a Sr Fleet Services Coordinator to support the growth of the company.

Duties & Responsibilities:

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements:

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field.
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities