Parts & Service Sales Representative

Fleet Services by Cox Automotive; Albertville (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

Cox Fleet is seeking a Parts & Sales Representative to drive sales from lead generation to close, across the assigned AOR, delivering exceptional customer service and identifying customer needs to recommend the right product or repair.

You will develop strong relationships, stay informed on product features, and collaborate with Operations for quotes while keeping the CRM up to date and aiming to meet or exceed sales goals.

Qualifications

• High School Diploma/GED with 5 years’ related experience; alternatives include a related bachelor’s degree with 3 years; master’s degree with 1 year; or PhD with up to 1 year.
• Strong verbal and written communication skills.
• Bachelor’s Degree in Marketing or Sales preferred.
• Experience in sales, negotiations, marketing, and problem resolution.
• Proven track record in achieving sales quotas.
• Ability to manage multiple priorities with minimal supervision.
• Experience with Microsoft Applications and Karmak Fusion software a plus.

Responsibilities

• Portray a welcoming and positive image.
• Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction.
• Work with customers to determine their needs and then recommend the right product and / or repair to solve the customer’s problem.
• Develop and cultivate strong buying relationships with customers.
• Utilize available training resources to stay up to date on product features.
• Work closely with Parts and Service Operations Supervisors when putting quotes together for customers.
• Maintain regular cadence of communication with Trailer Sales Representative who covers the same AOR.
• Maintain and update CRM system with customer visit schedule, and opportunity status.
• Utilize Sales Comparison Report to identify sales opportunities.
• Meet or exceed established Parts & Service Sales Goals.
• Other duties when requested by Parts & Service Sales Director.

Skills

Sales

Customer service

Negotiations

Problem solving

Education

High School Diploma or GED

Bachelor's degree in Marketing or Sales preferred

Tools

CRM software

Karmak Fusion software

Job description

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring a Parts & Sales Representative, you will be responsible for taking on all sales responsibilities from generating leads to closing sales. Meet or exceed sales goals for your Area of Responsibility (AOR), and exceeding customer expectations.

Duties & Responsibilities:

Portray a welcoming and positive image

Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction

Work with customers to determine their needs and then recommend the right product and / or repair to solve the customer’s problem

Develop and cultivate strong buying relationships with customers

Utilize available training resources to stay up to date on product features

Work closely with Parts and Service Operations Supervisors when putting quotes together for customers

Maintain regular cadence of communication with Trailer Sales Representative who covers the same AOR

Maintain and update CRM system with customer visit schedule, and opportunity status

Utilize Sales Comparison Report to identify sales opportunities

Meet or exceed established Parts & Service Sales Goals

Other duties when requested by Parts & Service Sales Director

Requirements

High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience.

Strong verbal and written communication skills

Bachelor’s Degree in Marketing or Sales preferred

Previous experience in the following areas: sales, negotiations, marketing, and problem resolution.

Proven track record in achieving sales quotas

Ability to manage multiple priorities to successful completion with minimal supervision.

Experience with Microsoft Applications and Karmak Fusion software a plus