Parts & Service Dispatch Specialist – Flexible Schedule

AtWork Personnel; Las Vegas (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

AtWork Personnel is seeking a Customer Solutions Specialist – Parts & Service Dispatch in Las Vegas to support a fast-paced service team. You will handle customer inquiries, process parts and service requests, and coordinate dispatches with field technicians, ensuring timely resolutions and accurate documentation.

The ideal candidate has 3+ years in customer service or dispatch, experience with ERP/CRM systems, and strong communication and multitasking abilities.

Qualifications

• 3+ years of experience in customer service, parts support, dispatch, or a related role.
• Experience with ERP/CRM/order management or service ticketing systems.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Strong verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to learn new software and systems quickly.
• Detail-oriented with a focus on accuracy.
• Ability to work independently and in a team.

Responsibilities

• Respond to customer calls, emails, and service requests promptly.
• Provide excellent service for parts and service-related needs.
• Process parts orders, quotes, returns, and service requests in ERP/CRM.
• Dispatch service requests to field technicians and schedule services.
• Create, update, track, and close service tickets.
• Research parts availability, order status, and inventory.
• Communicate with customers, technicians, vendors, and internal teams.
• Escalate urgent issues to the appropriate department.
• Maintain documentation of interactions, orders, and resolutions.
• Ensure tickets and orders meet deadlines.
• Prepare and share daily reports.
• Assist with creating FAQs and support docs.
• Maintain positive relationships.
• Handle concerns with professionalism.

Skills

Customer service

Dispatch

Problem solving

Attention to detail

Education

High school diploma

Technical training

Tools

ERP systems

CRM systems

MS Office

Job description

AtWork Personnel is seeking a Customer Solutions Specialist – Parts & Service Dispatch in Las Vegas to support a fast-paced service team. You will handle customer inquiries, process parts and service requests, and coordinate dispatches with field technicians, ensuring timely resolutions and accurate documentation.

The ideal candidate has 3+ years in customer service or dispatch, experience with ERP/CRM systems, and strong communication and multitasking abilities.