Parts & Service Coordinator — Inventory & Support

ITW; Norwood (MA); On-site; USD 37,000 - 50,000; Full time

Job summary

ITW in Norwood, MA is seeking a Parts and Service Coordinator to manage parts and service inquiries, provide part numbers and availability, and process orders for parts and scheduling of service technicians.

The role supports inventory maintenance, warranty processing, and billing for service. A high school diploma with 1 year of related experience is required, alongside strong communication and computer skills.

Qualifications

• High school diploma or GED with 1 year of parts or clerical experience.
• Experience with ordering, shipping, receiving, or inventory control is preferred.
• Strong written and verbal communication skills are essential.

Responsibilities

• Assist and order parts for technicians
• Manage technicians MOH
• Identify/research parts
• Maintain inventory control system and updates
• Handle shipments and returns of parts
• Prepare reports on order status and shortages
• Follow up on credits and back orders
• Assist in training and cross-training of staff

Skills

Prioritization

Communication

Customer service

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Word

Outlook

Job description

ITW in Norwood, MA is seeking a Parts and Service Coordinator to manage parts and service inquiries, provide part numbers and availability, and process orders for parts and scheduling of service technicians.

The role supports inventory maintenance, warranty processing, and billing for service. A high school diploma with 1 year of related experience is required, alongside strong communication and computer skills.