Parts Coordinator

ITW; Norwood (MA); On-site; USD 37,000 - 50,000; Full time

Job summary

ITW in Norwood, MA is seeking a Parts and Service Coordinator to manage parts and service inquiries, provide part numbers and availability, and process orders for parts and scheduling of service technicians.

The role supports inventory maintenance, warranty processing, and billing for service. A high school diploma with 1 year of related experience is required, alongside strong communication and computer skills.

Qualifications

• High school diploma or GED with 1 year of parts or clerical experience.
• Experience with ordering, shipping, receiving, or inventory control is preferred.
• Strong written and verbal communication skills are essential.

Responsibilities

• Assist and order parts for technicians
• Manage technicians MOH
• Identify/research parts
• Maintain inventory control system and updates
• Handle shipments and returns of parts
• Prepare reports on order status and shortages
• Follow up on credits and back orders
• Assist in training and cross-training of staff

Skills

Prioritization

Communication

Customer service

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Job Description:

SUMMARY

The Parts and Service Coordinator will coordinate parts and service inquiries; may deal with customer and/or internal service inquiries for parts, including identification, provide part numbers and availability. Processes orders for parts and assists with scheduling techs for service and billing for service. Will maintain a parts inventory and may process warranty claims. Role could be performed by an employee with a minimum of a high school education or equivalent and one year of experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist and order parts for technicians
• Manage technicians MOH
• RTP parts from technicians' inventories
• Identifying/researching parts
• Shipping and receiving
• Cycle count inventories
• Maintain inventory control system, including updating computer as required, and assist with audits conducted by company auditors.
• Requisition parts from Troy, including following up on purchase orders and correspondence involving back orders. Regularly update files.
• Assist in the training and cross training of other individuals in the office.
• Receive parts from Troy, including verifying with packing slips, matching parts invoices with purchase orders and packing slips. Process Return Apparatus Tags (RAT) involving warranty claims and verify Warranty and Maintenance automatic scale/wrapper credits.
• Assist with replenishment of truck inventories and handle parts transfers to other Hobart Branches.
• Follow up on all pending credits and handle over-the-counter parts sales to walk-in customers.
• Assist various job functions involved in tracking consignment as well as stocking and pulling parts and processing parts mail orders from customers.
• Assist in preparing reports on order status, parts & material shortages as necessary.
• Keep abreast of new products and related parts required for various modifications and keep bulletins updated.
• Handle telephone orders from customers for parts, including writing up orders, and quoting prices, or availability of parts, upon request.
• Write up credits for returned merchandise and handle telephone requests from technicians.
• Handle dispatching duties and shipping and receiving of products as assigned. Understand and perform all parts related activities required.

QUALIFICATIONS

Education and Work Experience

High school diploma or GED and 1 year of parts or clerical experience is required. Similar work experience includes any or all of the following: ordering, shipping, any receiving, parts sales and inventory control.

COMPETENCIES

• Handle competing/multiple priorities
• Computer Skills: Microsoft Office products excel, Word, Outlook
• Excellent verbal, written and interpersonal communication skills

PHYSICAL DEMANDS & WORK ENVIRONMENT

Physical Demands

While performing the duties of this Job, the employee is:

• Required to sit for prolonged periods of time
• Extensive periods of time on phone
• Lifting 50-75 lbs with or without assistance
• Climbing up to 8 ft with ladder
• Kneeling, squatting, bending, pushing/pulling
• Exposure to noise, heat, cold, slippery, wet conditions
• OT as required

Compensation Information:

The pay rate will depend on the successful candidate's qualifications and prior experience. The range for this position is below: 26.90 - 36.40 USD Hourly

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.