Industrial Parts & Service Experience Specialist

Loma Systems; Carol Stream (IL); On-site; USD 39,000 - 41,000; Full time

Job summary

ITW is seeking a Customer Experience Representative to join the North American Business Unit. The role emphasizes creating an exceptional customer experience, handling quotations, order processing, and cross-functional coordination.

A working knowledge of industrial parts and the ability to read wiring diagrams and Bills of Materials are essential. The position supports sales and service administration with an emphasis on accuracy, timeliness, and continual improvement in a fast-paced

Qualifications

• Experience in inside sales or customer support for industrial suppliers is helpful.
• Ability to read wiring diagrams and Bills of Materials.
• Proficient with Excel/SharePoint and engineering software.
• Strong communication and problem-solving skills.

Responsibilities

• Prepare quotations for spare parts and service calls using proprietary software.
• Process sales orders for equipment, service, and spare parts with accurate shipping and billing info.
• Complete service-related administration including invoicing and order entry.
• Coordinate timely communication with customers and internal teams to resolve inquiries.

Skills

Customer service

Sales support

Communication skills

Attention to detail

Team player

Problem solving

Tools

Excel

SharePoint

Engineering software

Bill of Materials

Blueprints

Schematic reading

Job description

ITW is seeking a Customer Experience Representative to join the North American Business Unit. The role emphasizes creating an exceptional customer experience, handling quotations, order processing, and cross-functional coordination.

A working knowledge of industrial parts and the ability to read wiring diagrams and Bills of Materials are essential. The position supports sales and service administration with an emphasis on accuracy, timeliness, and continual improvement in a fast-paced