Parts & Service Coordinator

Arnold-Machinery-Company; Springville (UT); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid sick leave

Vacation and holidays

Medical premiums for employee and fam

Dental Insurance

Vision Insurance

401(k)/Roth plans with company match

Bonus programs (quarterly/yearly)

Job summary

Arnold Machinery Company is seeking a Parts and Service Coordinator in Utah to handle parts orders, inventory, and interdepartmental coordination. You will support both the parts and service teams, ensuring accuracy and efficiency in daily tasks.

The role requires strong organizational and communication skills, proficiency with Excel/Word, and the ability to work in a mixed office/warehouse setting. A comprehensive benefits package is included.

Qualifications

• Provide friendly, accurate customer support and parts guidance.
• Maintain high accuracy in parts orders and inventory processes.
• Communicate clearly with internal teams and customers.
• Adapt to a fast-paced, multi-function work environment.

Responsibilities

• Process phone and walk-in parts orders promptly and accurately.
• Coordinate between Parts and Service departments for parts needs.
• Assist service department by pulling required parts and processing invoices.
• Support warehouse activities including inventory counts and restocking.

Skills

Customer service

Attention to detail

Organizational skills

Communication skills

Tools

Microsoft Excel

Microsoft Word

Job description

Parts & Service Coordinator- Material Handling$2,000 Signing BonusPosition OverviewAt Arnold Machinery Company, we understand that customer satisfaction depends on the quality of our people. As part of the most comprehensive machinery support team in the western United States, our associates carry our reputation into the marketplace. We’re currently seeking a Parts and Service Coordinator to join our team and support both customers and internal departments with accuracy, professionalism, and attention to detail.Essential Job FunctionsParts CoordinationProcess phone and walk-in parts orders promptly and accuratelyDetermine and verify customer parts needsResearch parts availability and requirementsInput orders into the computer systemPull parts from warehouse for counter customersPlace backorders and follow up with vendorsGenerate complete and accurate purchase ordersAssist the service department by pulling required partsPerform cycle inventory counts and restock items as neededSupport the Parts Manager with various tasks as necessaryService SupportCode office invoices and assist with expense trackingPrepare and research explanations for expensesWrite, monitor, and assist with closing service jobsProcess timecards and maintain technician service recordsCoordinate between field service and Parts Department for parts needsHandle petty cash, process checks, and mail checks to the corporate office in Salt Lake CityMaintain accurate records of associate data, including phone numbers, shirt sizes, birthdays, hire dates, and vehicle assignmentsManage and reclassify credit card charges (Wells Fargo) for all associatesComplete new vendor setup forms and assist with onboarding new hiresPrepare and process documents related to equipment sales, rentals, and demonstrationsProvide administrative support to sales representatives as neededWarehouse Support (As Needed)Stock incoming parts and suppliesAssist with general warehouse organization and inventory preparationParticipate in physical cycle countsMaintain cleanliness in warehouse and workstation areasAdditional DutiesAnswer phones, file documents, and assist with other clerical tasksMaintain a clean and efficient workspaceStay up-to-date on products, parts, and system updatesMaintain communication with management and coworkers regarding work-related issues and ideasJob RequirementsAbility to operate a forklift or complete certificationValid driver’s license and ability to operate a company vehicleProficiency in Microsoft Excel and WordStrong verbal and written communication skillsAbility to work in a fast-paced, multi-functional environmentStrong attention to detail and organizational skillsPhysical DemandsFrequent walking and movement, including uneven terrainLifting and handling items up to 50 lbsReaching, bending, and kneeling as neededEntering and exiting equipment or using laddersSitting at a workstation for extended periodsReading work tickets, parts manuals, and digital screensCommunicating via phone, radio, and in personWork EnvironmentMix of office and warehouse settingsExposure to noise, changing temperatures, odors, fumes, and chemicalsAccommodationsReasonable accommodations will be made to enable individuals with disabilities to perform essential and non-essential job functions.Benefits OfferedPaid Sick Leave, Vacation, and Holidays100% Company-Paid Medical Premiums for associates and their familiesDental and Vision Insurance401(k)/Roth Plans with company matchQuarterly and Yearly Bonus ProgramsCompany Stock awarded after 5+ years of serviceArnold Machinery is an Equal Opportunity, Affirmative Action, and Right-to-Work EmployerWe do not discriminate based on disability where the essential job functions can be reasonably accommodated. Requests for accommodations are evaluated on a case-by-case basis.Arnold Machinery participates in E-Verify.