PRODUCT SUPPORT- MATERIAL HANDLING (44949)

Arnold Machinery Company; Las Vegas (NV); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid Sick Leave

Paid Vacation

Paid Holidays

Medical Premium Paid for associates

Dental and Vision plans

401K/Roth with company match

Bonus programs

Company Stock after 5+ years

Job summary

Arnold Machinery in Las Vegas seeks a customer-focused liaison to drive parts, labor and equipment sales while helping customers achieve efficient operation. The role emphasizes coordinating service, improving workflows, and delivering value to clients in a fast-paced environment.

You will relay information to the Service Department, mentor junior technicians, and support growth by expanding repair and maintenance opportunities.

Qualifications

• Prior experience with construction related product machinery.
• Must be computer literate.
• Excellent Customer Service skills.
• High School Diploma or equivalent.

Responsibilities

• Serve as liaison between customer and dealership to coordinate service and parts.
• Promote customer satisfaction by supporting labor and parts sales.
• Assist with job closings as requested by Service Writers.
• Cold call potential new customers to grow business.
• Maintain two-way communication with customers on work‑in‑progress.
• Oversee approvals, estimates, quotes and start/finish dates with Service Writers.
• Review daily work schedules to update priorities, parts and deadlines.

Skills

Customer service

Communication

Negotiation

Leadership

Problem solving

Time management

Computer literacy

Education

High School Diploma or equivalent

Experience with construction machinery

Job description

Position Overview

No company can promise uncompromised customer satisfaction without the people to backup and deliver that promise. At Arnold we have assembled the most comprehensive machinery support team in the western United States. There is nothing in our inventory as valuable as the associates who carry our reputation into the marketplace. With the training we provide, our associates help Arnold to keep that standing.

Job Summary

Candidate is responsible to work with customers to create parts, labor, and equipment sales opportunities for Arnold while assisting customers with more efficient and cost effective operating conditions. Share information within the Material Handling Division that will assist in keeping all customers equipment in excellent operating and productive condition. Be a mentor and trainer for the next generation of Technicians.

Essential Duties and Responsibilities

• Acting as a liaison between the customer and dealership
• Promoting and ensuring customer satisfaction by assisting with the enhancement of labor and parts sales
• Writing up, monitoring, reviewing and assisting of job closing as needed by Service Writer(s)
• Cold call potential new customers
• Maintain two‑way communication between the customers and the Service Department on current status of work‑in‑progress
• Oversees approvals, estimates, quotes, or flat rate proposals, including promised start and completion dates to the customer taken by the Service Writer(s).
• Review the work schedule daily with the Service Writer(s) to update work‑in‑progress (WIP) priorities, segments, parts deliveries and completion deadlines. Assist in detecting and managing work orders that will be higher than estimated/quoted
• Compile data for reports and special projects as needed

Knowledge, Skills and Abilities

• Ability to demonstrate effective written, verbal and interpersonal skills.
• Ability to operate a computer and comprehend various software programs.
• Skilled at, or willing to learn, performance management, negotiation, leadership, problem solving and motivation.
• Ability to manage under stress with Silver Service attitude.
• Ability to plan, organize and prioritize assignments in order to meet deadlines with a high degree of accuracy and detail.
• Knowledgeable about repair requirements and inventory lines.
• Ability to provide adequate training opportunities for self and staff.
• Willing to learn about marketing and acquiring new business.
• Manage his/her time to create the maximum of customer face time.

Physical Demands and Working Conditions

• Ability to sit for extended periods
• Reaches to answer phones
• Moves about, occasionally through uneven terrain
• Read paperwork, files and records on the computer
• Communicates by phone and in person
• Bends body to file various paperwork
• Walking and moving about on foot often through uneven terrain
• Hears well enough to receive communication by radio, phone and in person
• Bends body downward and forward by bending at knees or waist
• Remains in standing position if required to perform various functions of the job
• Climbs in and out of equipment

Education and Experience

• Prior experience with construction related product machinery
• Must be computer literate
• Mechanical experience
• Excellent Customer Service skills
• High School Diploma or equivalent
• Related experience could be substitution for school requirements

Benefits Offered

• Paid Sick Leave
• Paid Vacation
• Paid Holiday
• Company currently pays 100% of the medical premium for associates and family
• Dental and Vision plans
• 401K/Roth with company match
• Quarterly and Yearly Bonus programs
• Company Stock received to associates with 5+ years of service

Equal Opportunity Employer

Arnold Machinery is an equal opportunity, affirmative action and right to work employer. Arnold Machinery does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case‑by‑case basis.

Arnold Machinery Participates in E‑Verify.