Parts Sales Representative

Sutphen Corporation; Urbana (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Sutphen Corporation in Urbana, Ohio, is seeking a Parts Sales Representative to support the service department. The role involves responding to customer and dealer inquiries, preparing quotes, and entering sales orders for replacement parts.

You will coordinate with internal teams to ensure orders ship on time and maintain strong customer relationships. As an entry-level position, the candidate will gain knowledge of Sutphen products, parts systems, and industry practices while upholding safety,

Qualifications

• Respond to customer and dealer inquiries with equipment, serial number, application, and repair information to identify correct replacement parts.
• Prepare quotes and enter sales orders using current price lists and procedures; confirm part numbers, quantities, pricing, shipping details, and customer information.
• Monitor open sales orders and coordinate with Parts, Purchasing, and Shipping to ensure items are released and shipped.
• Research parts using Sutphen records, drawings, supplier information, and literature; contact internal experts or vendors for technical details.
• Create purchase orders for stock and non-stock parts; provide vendors with accurate item, quantity, and delivery instructions.
• Follow up with vendors on availability, lead times, shortages, and drop shipments; provide updates to teams and customers.
• Support established customer and dealer accounts while developing new business through timely responses and follow-ups.
• Investigate customer concerns involving part identification, pricing, order status, shortages, shipping, or product condition.
• Record sales activity and communications in the appropriate systems to maintain complete order history.
• Verify receiving documents, identify discrepancies, report shortages or damaged items, and assist with expediting actions.
• Maintain a clean, safe, and orderly parts area; keep workspaces and stock locations organized.
• Participate in training and maintain knowledge of Sutphen products, suppliers, parts systems, and industry practices.
• Uphold customer service and ethical standards; protect confidential information and act with integrity.
• Perform duties with safety as a priority and meet deadlines while communicating obstacles.
• Support Sutphen's Core Values of Innovation, Integrity, Teamwork, Respect, Quality, and Accountability.
• Complete other duties as assigned to support the Parts Department.

Responsibilities

• Respond to customer and dealer inquiries by gathering equipment, serial number, application, and repair information needed to identify the correct replacement parts and recommend solutions.
• Prepare quotes and enter sales orders using current price lists, product information, and established procedures. Confirm part numbers, quantities, pricing, shipping details, and customer information before submitting the order.
• Monitor open sales orders and coordinate with Parts, Purchasing, and Shipping to help ensure available items are released and shipped. Communicate meaningful status changes, delays, or additional information needs to the customer or dealer.

Job description

Job Details: Level: Entry, Job Location: Sutphen Urbana - Urbana, OH 43078, Job Shift: 1st

Sutphen Corporation is the oldest continuously family-owned and operated fire truck manufacturer in the United States of America. With a mission to build the safest, most reliable fire trucks in the world, Sutphen has manufactured emergency fire apparatus for fire departments all over the country for more than 135 years.

Sutphen is seeking a Parts Sales Representative to support our service department in Urbana, Ohio.

Qualifications: Essential Functions

• Customer support and sales: Respond to customer and dealer inquiries by gathering equipment, serial number, application, and repair information needed to identify the correct replacement parts and recommend solutions that address the issue.
• Order preparation and entry: Prepare quotes and enter sales orders using current price lists, product information, and established procedures. Confirm part numbers, quantities, pricing, shipping details, and customer information before submitting the order.
• Order follow-through: Monitor open sales orders and coordinate with Parts, Purchasing, and Shipping to help ensure available items are released and shipped. Communicate meaningful status changes, delays, or additional information needs to the customer or dealer.
• Parts research: Research parts using Sutphen records, bills of material, drawings, supplier information, product literature, and other available resources. Contact internal subject‑matter experts or outside vendors when additional identification or technical information is required.
• Purchasing: Create purchase orders for approved stock and non‑stock parts orders and provide vendors with accurate item, quantity, delivery, and shipping instructions.
• Vendor and drop‑ship coordination: Follow up with vendors on availability, lead times, shortages, and drop shipments. Obtain tracking or delivery information when available and communicate updates to the appropriate internal team and customer.
• Account development: Support established customer and dealer accounts while helping develop new business by responding promptly, following up on opportunities, and building relationships based on trust, responsiveness, and value.
• Issue resolution: Investigate customer concerns involving part identification, pricing, order status, shortages, shipping, or product condition. Document the issue, coordinate a practical resolution, and elevate concerns to the Parts Manager when additional approval or support is needed.
• Transaction records: Record sales activity, customer communications, order notes, and other relevant transaction details in the appropriate systems so that order history and follow‑up information are complete and accessible.
• Receiving and shortage support: Verify receiving documents when assigned. Identify discrepancies, report shortages or damaged items, and assist with expediting actions through the Parts Manager.
• Department organization: Help maintain a clean, safe, and orderly area, including workspaces, counters, product areas, and stock locations.
• Training and product knowledge: Participate in training assigned by management and maintain working knowledge of Sutphen products, supplier offerings, parts systems, and industry practices relevant to the position.
• Customer service and ethics: Treat customers, dealers, vendors, and co‑workers fairly and honestly. Protect confidential information and conduct business in a manner consistent with superior customer service and ethical business practices.
• Safety and accountability: Perform work with safety as the first priority, meet assigned deadlines, communicate obstacles early, and take ownership of follow‑up through completion.
• Teamwork and core values: Support a positive work environment through professional communication and collaboration. Make decisions with Sutphen's Core Values in mind: Innovation, Integrity, Teamwork, Respect, Quality, and Accountability.
• Other duties: Complete other projects and responsibilities as assigned to support Parts Department and business needs.