HVAC Parts Sales Specialist — Quotes, Support & Delivery

Midwest Applied Solutions; Hillside (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Midwest Applied Solutions in Illinois is seeking a Parts Sales specialist to handle order processing, quotes, and customer inquiries for the Parts Department.

You will use Great Plains software, coordinate with vendors, manage orders from quote to delivery, and provide high-level customer service. Associates degree preferred; 3–5 years of parts counter sales experience a plus; occasional field work may occur.

Qualifications

• 3–5 years of parts counter sales or equivalent sales experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.

Responsibilities

• Sell HVAC parts, equipment, and supplies through phone and counter sales and occasional customer sales calls.
• Research customer needs, identify parts, prepare quotes and proposals, and convert quotes to orders using Great Plains.
• Serve as primary contact for customers, gathering information for parts and bid requests and providing technical product support.
• Manage customer orders from quote through delivery, including order entry, expediting, invoicing, and follow-up to ensure customer satisfaction.
• Coordinate parts returns, warranty claims, and customer parts stocking programs.

Skills

Customer service

Communication

Computer skills

Problem solving

Education

Associate degree in Business or related field

Tools

Great Plains

Job description

Midwest Applied Solutions in Illinois is seeking a Parts Sales specialist to handle order processing, quotes, and customer inquiries for the Parts Department.

You will use Great Plains software, coordinate with vendors, manage orders from quote to delivery, and provide high-level customer service. Associates degree preferred; 3–5 years of parts counter sales experience a plus; occasional field work may occur.