Parts Sales Representative - Counter

CSM Companies, Inc; Richfield Township (OH); On-site; USD 38,000 - 62,000; Full time

Job summary

CSM Kenworth in Richfield, OH is seeking a Parts Sales Representative at the counter to assist customers with identifying replacement and warranty parts, and to process orders efficiently. You will provide exceptional service by using your knowledge of truck parts, programs, and dealership policies.

The role demands previous sales experience, reliability for 8–12 hour shifts, and strong organizational skills to manage parts, pricing, and shipping details while supporting wholesale and retail

Qualifications

• Prior sales experience.
• Strong customer service skills.
• Computer and math skills.
• Ability to work in a dealership environment with 8–12 hour days.
• Highly organized, detail oriented and results driven.

Responsibilities

• Sells heavy duty and/or light duty truck parts.
• Provide outstanding customer service using product knowledge.
• Identify replacement and warranty parts.
• Track and ship parts to customers.
• Conquest and grow new accounts.
• Maintain knowledge of products and services.

Skills

Sales experience

Customer service

Computer skills

Math skills

Education

High School Diploma

Associate's degree

Job description

Summary:The Parts Sales Representative – Counter role at CSM Kenworth in Richfield provides customers with outstanding customer service. This includes, but is not limited to, identifying replacement and warranty parts, tracking and shipping parts.Responsibilities:Sells heavy duty and/or light duty truck partsProvide incredible customer service by utilizing in-depth knowledge of truck parts, programs, and policies.Maintain thorough knowledge of all products and services sold by the companyConquest and grow new accountsDuties:Maintains liaison with important customersPromotes the sale of parts and accessories and is an adviser to wholesale or retail customersSuccessfully completes product and sales training courses as assignedDevelops and maintains full working knowledge of all company systems, procedures, and policiesMaintains parts-related correspondenceKeeps up to date on new productsEducation, Skills, Experience:High School Diploma, Associate's degree (AA) preferredPrior sales experienceComputer, mathematical and customer service skillsAbility to work in a dealership environment to include 8 - 12-hour days with frequent exposure to weather elementsAbility to demonstrate or display extensive product knowledge to customer and staff to assist with purchase decisionsMust be highly organized, detail oriented and results drivenWork Environment, Physical Demands:Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basisAbility to work in a dealership environment to include 8 - 12-hour days with frequent exposure to weather elementsCSM Job Standards Accountabilities:Communication - Visual and Verbal: Listening, speaking, and signaling so others can understand. Communicate in spoken English well enough to be understood by others.Teamwork: Working cooperatively in a professional demeanor to complete work assignments.Health, Safety, and Security: Recognize and mitigate safety hazards including hazardous materials, environmental hazards, and accident conditions on a construction site. Follow appropriate security procedures.Scheduling and Coordinating: Making arrangements that fulfill all requirements as efficiently and economically as possible.Problem Solving/Decision-making: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.Adaptability and Lifelong Learning: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.