Parts Sales & Customer Support Specialist

Körber Pharma; Apex (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Modern work environment

Global operating company with wide?

International cooperation within group

Team-focused environment

Health insurance + 401k

Job summary

Körber Pharma is seeking a customer-focused specialist to handle quotes, orders, returns, repairs, and warranties within designated territory. You will ensure customer satisfaction by providing professional support and accurate information, coordinating with HQs as needed.

The role requires an Associate's degree and 3–5 years in business customer support; you will maintain records, respond promptly to inquiries, prepare quotations, verify part numbers and prices, and collaborate with engineering

Qualifications

• Associates degree required in business or related field.
• 3–5 years of experience in business customer support.
• Strong attention to detail and communication skills.
• Good working knowledge of part numbers and basic MS Office suite.

Responsibilities

• Handle quotes, orders, returns, repairs, warranties, and complaints within designated territory.
• Respond promptly to customer inquiries and provide professional support.
• Prepare quotations with accurate stock, pricing, and shipping information.
• Verify orders for correct part numbers, descriptions, addresses, and terms.
• Maintain records of customer interactions and coordinate with internal teams.
• Collaborate with engineering, purchasing, and European counterparts as needed.
• Help meet parts sales goals and forecasted gross profits.

Skills

Customer support

Attention to detail

Verbal and written communication

Analytical skills

Organizational skills

Part numbers knowledge

MS Word/MS Excel/MS Outlook

Education

Associates degree in business admin, office admin, or related technical field

Tools

MS Word

MS Excel

MS Outlook

Job description

Körber Pharma is seeking a customer-focused specialist to handle quotes, orders, returns, repairs, and warranties within designated territory. You will ensure customer satisfaction by providing professional support and accurate information, coordinating with HQs as needed.

The role requires an Associate's degree and 3–5 years in business customer support; you will maintain records, respond promptly to inquiries, prepare quotations, verify part numbers and prices, and collaborate with engineering