Customer Service/Parts Specialist

Körber Pharma Packaging AG; Apex (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k)

Job summary

Körber Pharma Packaging AG is seeking a customer support specialist to manage quotes, orders, returns, and service interactions across designated territory in the United States. You will ensure customer satisfaction, provide accurate information, and coordinate with engineering and purchasing teams to meet customer requirements.

The role emphasizes detailed order preparation, timely communications, and maintaining records of interactions.

Qualifications

• Associates degree in business admin, office admin, or related field.
• 3-5 years of experience in business customer support.
• Great attention to detail.
• Clear verbal and written communication skills.
• Analytical and organizational skills.
• Good working knowledge of part numbers.
• Eagerness to learn with a positive attitude.
• Demonstrates initiative and problem solving skills.
• Proficient with MS Word, Excel, and Outlook.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Provide quality quotations, stock availability, order confirmations, and shipping information.
• Research and prepare incoming orders with correct part numbers, descriptions, addresses, payment terms, and prices.
• Provide prompt, thorough responses and follow-up for all situations, including machine down events.
• Keep records of customer interactions, transactions, comments, and complaints.
• Coordinate with internal teams and engineering to define specifications per customer requests.
• Coordinate with field service and European counterparts to ensure parts availability before onsite visits.
• Work toward achieving yearly parts sales forecasts and gross profits.
• Maintain awareness of machines in territory to suggest spare parts and maintenance quotes.

Skills

Attention to detail

Verbal and written communication

Analytical thinking

Organizational skills

Knowledge of part numbers

Initiative and problem solving

MS Word

MS Excel

MS Outlook

Education

Associate's degree in business admin, office admin, or related technical field

Tools

MS Word

MS Excel

MS Outlook

Job description

Pioneer your career! Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.

Join the home for entrepreneurs!

Responsible for all parts related customer interactions – quotes, orders, returns, repairs, warranties, complaints -- within designated territory. Interacts with Korber HQs to gather information needed to support customer. Ensures customer satisfaction and provides professional customer support.

Your role in our team

• You will maintain a positive, empathetic and professional attitude toward customers at all times.
• You will respond promptly to customer inquiries.
• You will provide customers with quality quotations for parts, accurate stock availability, timely order confirmations, and complete shipping information.
• You will research, analyze, and prepare incoming orders, verifying that orders include correct part numbers, descriptions, addresses, payment terms, and prices.
• You will provide customers with prompt and thorough responses and follow-up in all situations, especially machine down occurrences.
• You will keep records of customer interactions, transactions, comments, and complaints.
• You will communicate and coordinate with internal customers and colleagues.
• You will work in a team environment to maintain overall company profitability and control costs.
• You will regularly review orders, check delivery, and avert delays.
• You will communicate with engineering, technical support, purchasing, European counterparts, etc. to define specifications per customers’ requests.
• You will coordinate with field service team and European counterparts to ensure parts availability prior to scheduled onsite visits.
• You will work towards attaining parts sales goals as required in yearly forecast.
• You will work toward attaining forecasted gross profits on yearly parts sales.
• You will maintain awareness of new and existing machines within territory to ensure recommended spare parts and maintenance quotes are provided to customers.

Your profile

• You have anAssociates degree in business admin, office admin, or related technical field or
• Youhave3-5 years of experience in business customer support
• You havegreat attention to detail
• You exhibits clear verbal and written communication skills
• You have display analytical and organizational skills
• You have a good working knowledge of part numbers
• You have a strong eagerness to learn and a positive attitude
• You demonstrates initiative and problem solving skills
• You demonstrates computer literacy with common computer programs such as MS-Word, MS-Excel, and MS-Outlook
• Modern work environment with open culture towards improvements and new ideas
• Global operating company with a wide customer basis and a growing business
• International cooperation within group-expert network to implement corporate wide concept
• Working in a team who is focusing on meeting or exceeding customer requirements
• Attractive compensation package including health insurance and 402k

Equal employeropportunity

Körber Pharma is an Equal Employment Opportunity Employer.

Our nation’s military veterans represent the top talent this country has to offer. They bring meaningful skills to the workplace and are assets to our company. We encourage U.S. Military Veterans to apply.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!

If you have any questions or technical problems, please send us an e-mail to [e-mail] . Francelys De Leon is the responsible person for this job advertisement.

At Körber, we think long term and pursue objectives that apply across all of our business areas. In line with our vision of "Market Leadership through Technology Leadership", we have defined our "Life 2035" goals for the next decade to ensure that Körber becomes the leading partner in our industries—Life Science, Supply Chain, and High-Tech Manufacturing—by 2035.Life 2035 is built on four pillars that define how we embrace our shaping role: Leadership, Innovation, Findependence, and Empowerment. Sustainably profitable growth and financial independence form the foundation for achieving our ambitious financial targets for the next decade. By 2035, we aim to achieve global revenues of €10 billion. You can find more at https://www.koerber.com/en/about-us/what-drives-us

Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what’s next – from end-to-end pharma production and advanced supply chain solutions to high-tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step. The Business Area Pharmais part of Körber, a global technology company for intelligent manufacturing and supply chains solutions.