Customer Service/Parts Specialist

Körber Pharma; Apex (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Modern work environment

Global operating company with wide?

International cooperation within group

Team-focused environment

Health insurance + 401k

Job summary

Körber Pharma is seeking a customer-focused specialist to handle quotes, orders, returns, repairs, and warranties within designated territory. You will ensure customer satisfaction by providing professional support and accurate information, coordinating with HQs as needed.

The role requires an Associate's degree and 3–5 years in business customer support; you will maintain records, respond promptly to inquiries, prepare quotations, verify part numbers and prices, and collaborate with engineering

Qualifications

• Associates degree required in business or related field.
• 3–5 years of experience in business customer support.
• Strong attention to detail and communication skills.
• Good working knowledge of part numbers and basic MS Office suite.

Responsibilities

• Handle quotes, orders, returns, repairs, warranties, and complaints within designated territory.
• Respond promptly to customer inquiries and provide professional support.
• Prepare quotations with accurate stock, pricing, and shipping information.
• Verify orders for correct part numbers, descriptions, addresses, and terms.
• Maintain records of customer interactions and coordinate with internal teams.
• Collaborate with engineering, purchasing, and European counterparts as needed.
• Help meet parts sales goals and forecasted gross profits.

Skills

Customer support

Attention to detail

Verbal and written communication

Analytical skills

Organizational skills

Part numbers knowledge

MS Word/MS Excel/MS Outlook

Education

Associates degree in business admin, office admin, or related technical field

Tools

MS Word

MS Excel

MS Outlook

Job description

Pioneer your career! Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. We combine our strong heritage with our understanding for local specifics and a global mindset to bring people together and create valuable solutions for our customers. We aim for being the first to do the right thing at the right time.

Join the home for entrepreneurs!

Responsible for all parts related customer interactions – quotes, orders, returns, repairs, warranties, complaints -- within designated territory. Interacts with Korber HQs to gather information needed to support customer. Ensures customer satisfaction and provides professional customer support.

Your role in our team

• You will maintain a positive, empathetic and professional attitude toward customers at all times.
• You will respond promptly to customer inquiries.
• You will provide customers with quality quotations for parts, accurate stock availability, timely order confirmations, and complete shipping information.
• You will research, analyze, and prepare incoming orders, verifying that orders include correct part numbers, descriptions, addresses, payment terms, and prices.
• You will provide customers with prompt and thorough responses and follow-up in all situations, especially machine down occurrences.
• You will keep records of customer interactions, transactions, comments, and complaints.
• You will communicate and coordinate with internal customers and colleagues.
• You will work in a team environment to maintain overall company profitability and control costs.
• You will regularly review orders, check delivery, and avert delays.
• You will communicate with engineering, technical support, purchasing, European counterparts, etc. to define specifications per customers’ requests.
• You will coordinate with field service team and European counterparts to ensure parts availability prior to scheduled onsite visits.
• You will work towards attaining parts sales goals as required in yearly forecast.
• You will work toward attaining forecasted gross profits on yearly parts sales.
• You will maintain awareness of new and existing machines within territory to ensure recommended spare parts and maintenance quotes are provided to customers.

Your profile

• You have an Associates degree in business admin, office admin, or related technical field or
• You have 3-5 years of experience in business customer support
• You have great attention to detail
• You exhibits clear verbal and written communication skills
• You have display analytical and organizational skills
• You have a good working knowledge of part numbers
• You have a strong eagerness to learn and a positive attitude
• You demonstrates initiative and problem solving skills
• You demonstrates computer literacy with common computer programs such as MS-Word, MS-Excel, and MS-Outlook

Your Benefits

• Modern work environment with open culture towards improvements and new ideas
• Global operating company with a wide customer basis and a growing business
• International cooperation within group-expert network to implement corporate wide concept
• Working in a team who is focusing on meeting or exceeding customer requirements
• Attractive compensation package including health insurance and 402k

Equal employer opportunity

Körber Pharma is an Equal Employment Opportunity Employer.

Our nation’s military veterans represent the top talent this country has to offer. They bring meaningful skills to the workplace and are assets to our company. We encourage U.S. Military Veterans to apply.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status.

If you have any questions or technical problems, please send us an e-mail to [e-mail]. Francelys De Leon is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.

At Körber, we think long term and pursue objectives that apply across all of our business areas. In line with our vision of “Market Leadership through Technology Leadership,” we have defined our “Life 2035” goals for the next decade to ensure that Körber becomes the leading partner in our industries—Life Science, Supply Chain, and High-Tech Manufacturing—by 2035. Life 2035 is built on four pillars that define how we embrace our shaping role: Leadership, Innovation, Findependence, and Empowerment. Sustainably profitable growth and financial independence form the foundation for achieving our ambitious financial targets for the next decade. By 2035, we aim to achieve global revenues of €10 billion. You can find more at https://www.koerber.com/en/about-us/what-drives-us