Parts & Product Support Specialist

Niftylift Inc; Greer (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Vision insurance

Medical insurance

Life insurance

Paid Time Off

15 days of paid vacation annually (pro

5 paid sick days annually (pro-rated)

Job summary

Niftylift Inc is seeking a motivated Parts Department / Product Support Associate to join our Greer, SC team. You will be the go-to resource for customers seeking parts and product support, handling inbound orders and inquiries by phone and email with professionalism and expertise.

In a fast-paced environment, you will look up parts, provide technical assistance, and coordinate with warehouse to fulfill orders while maintaining accurate records and delivering excellent service to customers.

Qualifications

• Prior experience in a parts department, product support, or related customer service role.
• Strong phone communication skills with a professional demeanor.
• Ability to read and interpret parts manuals, diagrams, or technical documentation.
• Detail-oriented with strong data entry and order processing accuracy.
• Experience with inventory or parts management software is a plus.
• Mechanically inclined or familiarity with aerial work platforms/lifting equipment is a bonus.

Responsibilities

• Answer inbound customer calls/emails to process parts orders accurately and efficiently.
• Provide knowledgeable product support and technical assistance to customers.
• Look up parts using catalogs, diagrams, and inventory management systems.
• Coordinate with warehouse and shipping teams to ensure timely order fulfillment.
• Maintain accurate records of orders, customer interactions, and inventory transactions.
• Assist walk-in customers as needed.
• Follow up on back-ordered or special-order parts to keep customers informed.

Skills

Parts department experience

Customer service

Phone communication

Data entry

Inventory software

Technical documentation

Mechanical aptitude

Tools

Inventory management software

Job description

Niftylift Inc is seeking a motivated Parts Department / Product Support Associate to join our Greer, SC team. You will be the go-to resource for customers seeking parts and product support, handling inbound orders and inquiries by phone and email with professionalism and expertise.

In a fast-paced environment, you will look up parts, provide technical assistance, and coordinate with warehouse to fulfill orders while maintaining accurate records and delivering excellent service to customers.