Product Support Associate

Niftylift Ltd; Greer (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

15 days vacation

5 days sick leave

Weekday schedule

Job summary

Niftylift Inc in Greer, SC is seeking a motivated Parts Department / Product Support Associate to assist customers with parts and product support, handling inbound orders by phone and email. This role thrives in a fast-paced environment where helping customers find the right solutions is essential.

Responsibilities include processing parts orders, providing technical assistance, using catalogs and diagrams, and coordinating with warehouse staff to ensure on-time delivery.

Qualifications

• Prior experience in a parts department, product support, or related customer service role preferred.
• Strong phone communication skills with a professional and friendly demeanor.
• Ability to read and interpret parts manuals, diagrams, or technical documentation.
• Detail-oriented with strong data entry and order processing accuracy.
• Experience with inventory or parts management software is a plus.
• Mechanically inclined or familiarity with aerial work platforms/lifting equipment is a bonus.
• Team player who thrives in a structured, customer-first environment.

Responsibilities

• Answer inbound customer calls/emails to process parts orders accurately and efficiently.
• Provide knowledgeable product support and technical assistance to customers.
• Look up parts using catalogs, diagrams, and inventory management systems.
• Coordinate with warehouse and shipping teams to ensure timely order fulfillment.
• Maintain accurate records of orders, customer interactions, and inventory transactions.
• Assist walk-in customers as needed.
• Follow up on back-ordered or special-order parts to keep customers informed.

Skills

Parts experience

Product support

Customer service

Phone communication

Reading manuals/diagrams

Data entry accuracy

Team player

Tools

Inventory software

Parts diagrams

Job description

Benefits

• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Vision insurance

Company

Niftylift, Inc.

Location

Greer, SC

Schedule

Monday-Friday, 8:00 AM-4:30 PM (No weekends) Full Time

About the Role

Niftylift Inc is looking for a motivated and customer-focused Parts Department / Product Support Associate to join our team in Greer, SC! In this role, you'll be the go-to resource for customers seeking parts and product support, handling inbound orders and inquiries by phone and email with professionalism and expertise. If you thrive in a fast-paced environment and love helping people find the right solutions, this is the opportunity for you!

Responsibilities

• Answer inbound customer calls/emails to process parts orders accurately and efficiently
• Provide knowledgeable product support and technical assistance to customers
• Look up parts using catalogs, diagrams, and inventory management systems
• Coordinate with warehouse and shipping teams to ensure timely order fulfillment
• Maintain accurate records of orders, customer interactions, and inventory transactions
• Assist walk-in customers as needed
• Follow up on back-ordered or special-order parts to keep customers informed

Requirements

• Prior experience in a parts department, product support, or related customer service role preferred
• Strong phone communication skills with a professional and friendly demeanor
• Ability to read and interpret parts manuals, diagrams, or technical documentation
• Detail-oriented with strong data entry and order processing accuracy
• Experience with inventory or parts management software is a plus
• Mechanically inclined or familiarity with aerial work platforms/lifting equipment is a bonus
• Team player who thrives in a structured, customer-first environment

About Us

Niftylift Inc is a leading manufacturer of self-propelled aerial work platforms, known worldwide for innovative, lightweight, and environmentally responsible lifting solutions. Our customers trust us for reliable equipment and outstanding after-sales support that keeps their operations running smoothly. At Niftylift, we foster a collaborative and supportive workplace where employees take pride in delivering top-tier service and being part of a globally recognized brand.

Benefits

We offer a competitive, comprehensive benefits package that includes:

Company-Paid Benefits (Employee Only)

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance

Paid Time Off

• 15 days of paid vacation annually (pro-rated first year)
• 5 paid sick days annually (pro-rated first year)

Additional Advantages

• Consistent weekday schedule with no weekend requirements
• Supportive work environment with strong organizational values
• Opportunity to support a respected brand within the aerial equipment industry

Why Join Niftylift?

At Niftylift, we don't just build access equipment - we build careers, innovative solutions, and a sustainable future. Founded in 1985, Niftylift has grown into a global leader while staying true to what matters most: people, innovation, quality, and responsible growth. When you join Niftylift, you become part of a company that values long-term thinking over short-term wins and believes great products start with great people.

Equal Employment Opportunity (EEO) Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. We are committed to maintaining a workplace that is inclusive, respectful, and free from discrimination and harassment.