Parts Procurement Specialist

Henry Schein; Madison (WI); On-site; USD 36,000 - 51,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Parts Procurement Specialist to support the processing of parts orders. This role involves multitasking in a fast-paced environment, ensuring timely communication with customers, and managing return authorizations. Ideal candidates will have a strong customer service orientation and experience in order processing.

Benefits

Medical benefits

Dental benefits

Vision benefits

401K with match

Paid Time Off (PTO)

Paid Parental Leave

Qualifications

• Typically 2 or more years of related experience.
• Strong time management and prioritization skills.
• Ability to establish productive relationships at multiple organizational levels.

Responsibilities

• Processing all parts orders, including data entry and updates.
• Handling inquiries and communicating with customers regarding order status.
• Obtaining and maintaining RMAs for warranty returns.

Skills

Customer service orientation

Ability to multitask

Excellent communication skills

Attention to detail

Education

High School diploma

Bachelor’s degree (preferred)

Job description

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Job Overview

This position is responsible for supporting the processing of all parts orders for our customers, Field Sales Consultants, and follow-up on orders placed by our Equipment Service Technicians. It includes processing in-transit requests for parts stocked in our WCS warehouses or placing drop ship orders from our vendors for non-stocked items. Ability to multitask and handle a high call volume is essential. The TSM will also be responsible for following up on open Return Materials Authorization (RMA) and facilitating return authorizations through our vendors.

Key Responsibilities

1. Processing all parts orders, including data entry, updates, and retrieval through various computer systems.
2. Handling part inquiries, questions, concerns, and searches.
3. Processing in-transit requests and drop ship orders.
4. Communicating with internal and external customers regarding order status via phone and email.
5. Expediting priority shipments and verifying deliveries with suppliers.
6. Answering general questions about equipment and service.
7. Obtaining, updating, and maintaining RMAs for warranty returns.
8. Navigating vendor parts breakdowns to identify and obtain part numbers.
9. Collaborating with Vendor Tech Services to identify correct parts.
10. Participating in special projects and other duties as required.

Knowledge & Skills

• Customer service orientation with ability to handle complex issues, read schematics, and identify parts.
• Ability to multitask using multiple computer systems.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to handle high call volumes.

Additional Skills & Competencies

• Strong time management and prioritization skills.
• Attention to detail and accuracy.
• Ability to work in a team environment and maintain confidentiality.
• Ability to establish productive relationships at multiple organizational levels.

Travel / Physical Demands

Travel typically less than 10%. Office environment. No special physical demands required.

Minimum Work Experience

Typically 2 or more years of related experience.

Preferred Education

High School diploma, vocational training, or on-the-job training; Bachelor’s degree preferred.

Salary Range & Benefits

The posted range is $36,406-$50,059, based on experience and other factors. Benefits include Medical, Dental, Vision, 401K with match, PTO, Paid Parental Leave, and more.

Equal Opportunity

Henry Schein is an Equal Employment Opportunity Employer, committed to diversity and inclusion.

Additional Information

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