Parts Pro & Customer Service Specialist

The-Ford-Store-Morgan-Hill; Morgan Hill (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

The Ford Store Morgan Hill is seeking a dedicated Parts Advisor to assist customers, technicians, and staff with parts selection, pricing, and ordering. You will ensure accurate inventory, process orders, and provide exceptional service to support sales and service objectives.

Ideal candidates will have strong communication, organization, and problem-solving skills, with experience using dealership management systems and catalogs.

Qualifications

• Strong communication and interpersonal skills.
• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Proficient with DMS, inventory software, and manufacturer catalogs.
• Reliable attendance and punctuality.

Responsibilities

• Assist walk-in customers, technicians, and dealership personnel with selecting and purchasing automotive parts and accessories.
• Maintain accurate inventory records and stock organization.
• Process orders, shipments, and special requests as needed.
• Support parts operations and customer service goals for dealership customers.
• Use DMS and catalogs to identify parts and pricing.
• Follow dealership policies, procedures, and safety standards.

Skills

Communication skills

Organizational skills

Attention to detail

Multitasking

Customer service

Problem solving

Dependability

Time management

Technology proficiency

Education

High school diploma or equivalent

Tools

DMS

Inventory systems

Manufacturer catalogs

Job description

The Ford Store Morgan Hill is seeking a dedicated Parts Advisor to assist customers, technicians, and staff with parts selection, pricing, and ordering. You will ensure accurate inventory, process orders, and provide exceptional service to support sales and service objectives.

Ideal candidates will have strong communication, organization, and problem-solving skills, with experience using dealership management systems and catalogs.