Parts Order & Dealer Support Specialist

Hino Trucks; Southaven (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

Hino Trucks in Southaven, MS is seeking a customer-focused Customer Service Representative (CSR) to support our nationwide dealer network from the Parts Distribution Center. You will assist with parts identification, order management, shipment tracking, and customer support to ensure timely and accurate service.

The ideal candidate has 2+ years in customer service or logistics, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• 2+ years of customer service, call center, logistics, or related experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and business systems.

Responsibilities

• Serve as the primary point of contact for dealers regarding parts orders and inquiries.
• Respond to customer requests professionally via phone and email.
• Research and resolve dealer concerns related to parts orders, shipments, and product information.
• Provide guidance on parts identification and catalog navigation.
• Process and manage dealer parts orders accurately and efficiently.
• Monitor order status and communicate updates to dealers.
• Coordinate shipment and logistics with warehouse teams to ensure timely delivery.
• Maintain accurate records and support process improvements.

Skills

Customer service

Communication skills

Logistics coordination

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hino Trucks in Southaven, MS is seeking a customer-focused Customer Service Representative (CSR) to support our nationwide dealer network from the Parts Distribution Center. You will assist with parts identification, order management, shipment tracking, and customer support to ensure timely and accurate service.

The ideal candidate has 2+ years in customer service or logistics, strong communication skills, and proficiency with Microsoft Office.