Customer Success Rep — Material Handling & Service

Winchester-Equipment-Co.-1; Bristow (VA); On-site; USD 25,000 - 33,000; Full time

Job summary

Toyota Material Handling is seeking a Customer Service Representative (CSR) to be the primary contact for customers, supporting parts, service, rental, and equipment sales. You will build relationships, coordinate across departments, and promote aftermarket solutions to drive retention and growth.

This on-site role requires strong communication and multitasking skills, with a professional demeanor and a focus on delivering exceptional service to customers across the dealership network.

Qualifications

• High School Diploma or equivalent required.
• Associate degree preferred.
• Two or more years of customer service or dealership experience preferred.
• Experience in material handling or related industries a plus.

Responsibilities

• Serve as primary contact for assigned customer accounts.
• Promote parts, service, rental, and equipment support.
• Develop and maintain customer records in CRM.
• Conduct outreach via calls, emails, and site visits.
• Generate sales leads and communicate them to departments.
• Follow up on deliveries, repairs, rentals, and purchases.
• Collaborate across departments to resolve customer concerns.
• Track customer interactions and opportunities in systems.
• Identify opportunities to increase aftermarket sales.
• Coordinate customer meetings, demonstrations, and events.
• Monitor feedback and communicate trends to management.
• Ensure timely resolution of requests.
• Maintain knowledge of Toyota Material Handling products.
• Follow company policies and safety requirements.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

CRM software

Microsoft Office

Education

High School Diploma or equivalent

Associate degree preferred

Tools

CRM software

Microsoft Office Suite

Job description

Toyota Material Handling is seeking a Customer Service Representative (CSR) to be the primary contact for customers, supporting parts, service, rental, and equipment sales. You will build relationships, coordinate across departments, and promote aftermarket solutions to drive retention and growth.

This on-site role requires strong communication and multitasking skills, with a professional demeanor and a focus on delivering exceptional service to customers across the dealership network.