Customer Service Representative

Hino Trucks; Southaven (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

Hino Trucks in Southaven, MS is seeking a customer-focused Customer Service Representative (CSR) to support our nationwide dealer network from the Parts Distribution Center. You will assist with parts identification, order management, shipment tracking, and customer support to ensure timely and accurate service.

The ideal candidate has 2+ years in customer service or logistics, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• 2+ years of customer service, call center, logistics, or related experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and business systems.

Responsibilities

• Serve as the primary point of contact for dealers regarding parts orders and inquiries.
• Respond to customer requests professionally via phone and email.
• Research and resolve dealer concerns related to parts orders, shipments, and product information.
• Provide guidance on parts identification and catalog navigation.
• Process and manage dealer parts orders accurately and efficiently.
• Monitor order status and communicate updates to dealers.
• Coordinate shipment and logistics with warehouse teams to ensure timely delivery.
• Maintain accurate records and support process improvements.

Skills

Customer service

Communication skills

Logistics coordination

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hino Trucks is seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our nationwide dealer network from our Parts Distribution Center (PDC) in Southaven, Mississippi.

In this role, you will serve as a trusted resource for dealerships by assisting with parts identification, order management, shipment tracking, and customer support. If you enjoy solving problems, building relationships, and working in a fast-paced environment where your contributions directly impact customer satisfaction, we encourage you to apply.

What You'll Do

• Serve as the primary point of contact for Hino dealers regarding parts orders, availability, and related inquiries
• Respond to customer requests professionally and efficiently via phone and email
• Research and resolve dealer concerns related to parts orders, shipments, and product information
• Provide guidance on parts identification and parts catalog navigation

Support Parts Ordering and Fulfillment

• Process and manage dealer parts orders accurately and efficiently
• Assist with order sourcing and expediting critical customer orders
• Monitor order status and proactively communicate updates to dealers
• Investigate and resolve order discrepancies when they arise

Coordinate Shipment and Logistics Activities

• Track and trace parts shipments as needed
• Work closely with warehouse and logistics teams to ensure timely delivery
• Help identify and resolve shipping-related issues to minimize customer impact

Contribute to Operational Excellence

• Maintain accurate records and supporting documentation
• Assist with special projects and process improvement initiatives
• Collaborate with cross-functional teams to support dealer and customer success
• Provide support to field sales, service, and parts personnel when needed

What We’re Looking For

Required Qualifications

• High school diploma or equivalent
• 2+ years of customer service, call center, logistics, distribution, automotive, or related experience
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency with Microsoft Office applications and business systems

Preferred Qualifications

• Experience in the commercial vehicle, automotive, heavy-duty truck, or parts distribution industry
• Familiarity with parts catalogs, inventory management, or order processing systems
• Experience supporting dealer networks or business-to-business customers

Hino Trucks is an E-Verify employer. All new hires will be required to verify their eligibility to work in the United States through the E-Verify system. Employment is contingent upon verification of the candidate’s identity and employment authorization as required by federal law.

For more information on E-Verify, please visit www.uscis.gov/e-verify.