Parts Operations Leader - Inventory & Service Excellence

Heritage Tractor; Jefferson City (MO); On-site; USD 65,000 - 95,000; Full time

Job summary

Heritage Tractor is seeking a Parts Manager to oversee the daily operations of the Parts Department, driving inventory accuracy and profitable parts sales. You will lead a team, manage vendor programs, and collaborate with other departments to ensure timely, professional parts support.

The role emphasizes strong organizational and customer service skills, with responsibility for staffing and process improvements to support dealership objectives.

Qualifications

• High school diploma or equivalent.
• 3+ years of experience in dealership Parts Department operations.
• Experience leading or coordinating a parts team is preferred.
• Experience with dealership parts inventory management systems is preferred.
• Proficiency with Microsoft Office applications and internet-based business systems.
• Knowledge of dealership parts operations, inventory control, warranty processing, and purchasing practices.
• Ability to analyze operational reports and use data to support sound business decisions.

Responsibilities

• Lead the day-to-day operations of the Parts Department to provide excellent service to internal and external customers.
• Maintain efficient department processes that support inventory accuracy, timely parts availability, and overall customer satisfaction.
• Work toward achieving monthly and annual department goals while operating within budgets and organizational objectives.
• Develop and implement department marketing initiatives and monitor results to support sales objectives.
• Manage perpetual and annual physical inventory counts and maintain accurate inventory records.
• Process and monitor parts warranty claims, returns, and credits within required timelines.
• Maximize participation in available vendor purchasing and discount programs.
• Recruit, onboard, develop, and retain qualified team members in partnership with dealership leadership.
• Maintain staffing plans, employee development plans, and succession planning tools, including the department depth chart.
• Ensure department tools, equipment, and vehicles are maintained in safe and working condition.
• Assist with incoming phone calls and customer inquiries as needed.
• Promote a collaborative, customer-focused, and accountable work environment.
• Perform other duties as assigned to support business operations.

Skills

Customer service

Data analysis

Leadership

Organizational skills

Communication

Collaboration

Attention to detail

Physical stamina

Multi-tasking

Education

High school diploma or equivalent

Tools

Inventory management software

Microsoft Office

Internet-based business systems

Job description

Heritage Tractor is seeking a Parts Manager to oversee the daily operations of the Parts Department, driving inventory accuracy and profitable parts sales. You will lead a team, manage vendor programs, and collaborate with other departments to ensure timely, professional parts support.

The role emphasizes strong organizational and customer service skills, with responsibility for staffing and process improvements to support dealership objectives.