Parts Sales Specialist — Inventory & Customer Care

Heritage Tractor; Nevada; Hybrid; USD 32,000 - 52,000; Full time

Job summary

Heritage Tractor in Nevada is seeking a Parts Sales Professional to help customers identify and purchase parts, attachments, and related products while ensuring accurate inventory and smooth parts operations.

You will process orders through our customer portal, assist with merchandise presentations, and support inventory control, receiving shipments, and maintaining a clean, safe parts department for efficient service.

Qualifications

• High school diploma or equivalent; or an equivalent combination of education and experience.
• Basic computer skills, including data entry and keyboarding.
• Basic knowledge of parts, equipment, machinery, or related products.
• Ability to learn and use parts catalog and inventory management systems.
• Ability to work effectively as part of a team.
• Strong customer service and communication skills.
• Ability to maintain attention to detail when processing orders and handling inventory.
• Experience in parts sales, inventory management, agriculture equipment, construction equipment, or a related industry.
• Experience using electronic parts catalog systems, including the John Deere Parts Catalog application.
• Customer service and relationship-building skills.
• Verbal and written communication skills.
• Basic sales and product recommendation skills.
• Inventory organization and stock handling abilities.
• Problem-solving and follow-up skills.
• Ability to prioritize tasks and manage multiple responsibilities.
• Ability to work accurately in a technology-supported environment.
• Ability to regularly stand and walk for extended periods.
• Ability to move throughout office, retail, and warehouse areas.
• Ability to lift, carry, push, or pull materials weighing up to 75 pounds, with or without reasonable accommodation.
• Ability to operate standard office equipment, including a computer, keyboard, and mouse.
• Ability to visually inspect inventory, parts, and shipment documentation.

Responsibilities

• Assist customers in identifying and purchasing parts, attachments, and related products that meet their needs.
• Promote products and services while delivering a positive customer experience.
• Process and communicate customer online parts orders through the company’s customer portal.
• Receive incoming shipments and verify inventory received against shipment documentation.
• Stock inventory in designated storage locations and maintain organized inventory areas.
• Assist with the preparation, maintenance, and presentation of merchandise displays.
• Monitor and report inventory shortages, order discrepancies, and urgent customer needs to the appropriate team lead or manager.
• Support the fulfillment of customer orders, including machine-down and stock orders.
• Help maintain a clean, safe, and organized parts department, warehouse, and work areas.
• Assist in the care and maintenance of departmental tools, equipment, and vehicles.
• Answer incoming calls and respond to customer inquiries and voicemail messages in a timely manner.
• Collaborate with coworkers to support daily department operations and customer service goals.
• Perform other job-related duties as assigned.

Skills

Customer service

Communication

Data entry

Teamwork

Attention to detail

Problem solving

Physical stamina

Education

High school diploma or equivalent

Equivalent combination of education and experience

Tools

John Deere Parts Catalog

Inventory management systems

Job description

Heritage Tractor in Nevada is seeking a Parts Sales Professional to help customers identify and purchase parts, attachments, and related products while ensuring accurate inventory and smooth parts operations.

You will process orders through our customer portal, assist with merchandise presentations, and support inventory control, receiving shipments, and maintaining a clean, safe parts department for efficient service.