Regional Operations Manager, Parts & Service Excellence

Heritage Tractor; Geneseo, Dixon, Freeport, Kewanee (IL, IL, IL, IL); On-site; USD 95,000 - 110,000; Full time

Job summary

Heritage Tractor in Geneseo, IL is seeking an accomplished leader to oversee Parts/Service operations across a defined group of locations. You will drive revenue, margin, profitability, and customer satisfaction in line with financial and operational objectives.

The role requires 5+ years of senior management experience in Parts/Service, strong communication and technology skills, and the ability to recruit and mentor aftermarket staff. A college degree and valid driver’s license are preferred.

Qualifications

• 5+ years leading and managing Parts and/or Service Department operations or other high level related management experience
• Experience coaching and leading others in driving revenue in Parts and/or Service
• Strong and effective communication, computer, and technology skills
• Demonstrated ability to create positive relationships with peers
• College or associated degree preferred
• Applicable experience required
• Valid Driver’s License required

Responsibilities

• Provide a high level of coaching and leadership to Parts/Service Managers on driving revenue and efficiencies within their locations
• Lead, support, and drive the Parts/Service business in alignment with the overall Aftermarket Business Plan
• Execute Parts/Service strategies and processes to ensure internal and external customer satisfaction
• Provide a high level of leadership involving the recruitment of highly skilled and motivated aftermarket employees. Ensure staff levels are met and retained relative to the levels that ensure customer and company success
• Drive timely and efficient execution through Parts/Service Managers on training requirements, applicable performance metrics, and administrative tasks assigned such as safety, facility, and fleet management

Skills

Leadership

Coaching

Communication skills

Technology skills

Relationship building

Driver's license

Education

Bachelor's degree preferred

Tools

Computer skills

Job description

Heritage Tractor in Geneseo, IL is seeking an accomplished leader to oversee Parts/Service operations across a defined group of locations. You will drive revenue, margin, profitability, and customer satisfaction in line with financial and operational objectives.

The role requires 5+ years of senior management experience in Parts/Service, strong communication and technology skills, and the ability to recruit and mentor aftermarket staff. A college degree and valid driver’s license are preferred.