PARTS MANAGER

Garton Tractor, Inc.; Tulare (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Garton Tractor, Inc. in Tulare, CA, is seeking a seasoned Parts Department Manager to lead the Superior Parts & Accessory support and drive value for customers.

You will oversee parts inventory, staff, and processes to ensure high fill rates and exceptional service across the dealer network. You will promote collaboration across Sales, Service, Parts, and Rental, represent the department positively, coach team members, control expenses, and strive for customer confidence, repeat business, and

Qualifications

• Experience leading and coaching department staff.
• Knowledge of personnel recruitment, training, and evaluations.
• Ability to manage department expenses and financial metrics.
• Commitment to high-quality customer service and phone communication.
• Understanding of sales tactics and product knowledge.
• Familiarity with computers, software systems, and electronic communications.
• General mechanical knowledge of machinery parts and service items.
• Demonstrated cooperative and adaptable attitude.
• Reliable, ethical, and dependable.
• Detail-oriented with strong integrity and accountability.
• Ability to maintain composure and professionalism.

Responsibilities

• Fulfill customer needs by managing the Parts Department and maintaining high fill rates.
• Represent and promote the Sales, Service, Parts, and Rental Department operations across the dealer network.
• Provide excellent customer service to build confidence, repeat business, and maximum dealership return.

Skills

Managerial skills

Personnel recruitment & training

Financial management

Customer service excellence

Sales & marketing

Computers & systems

Mechanical knowledge

Cooperation & teamwork

Self-control

Attention to detail

Dependability

Integrity

Adaptability

Achievement & effort

Job description

Job Function & Purpose: SUPERIOR PARTS & ACCESSORY SUPPORT TO SATISFY CUSTOMERS

Fulfill customer needs by managing the Parts Department resulting in value, excellent parts fill rates and assistance, with a high degree of product, customer, and dealership satisfaction. To represent and promote the Sales, Service, Parts, and Rental Department operations and store network in a positive manner, which assures customer confidence, repeat business, and maximum return for the Dealership.

Qualifications

• Managerial Skills – Motivating, developing, and directing people as they work. Identifying the best people for the job. Able to supply coaching, training, processes, and work ethics for department staff.
• Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits. Conduct annual performance evaluations.
• Financial – Ability to control expenses, review departmental financials, measure sales, gross profit, expenses, and take appropriate action.
• Customer and Personal Service — Knowledge of principles and processes for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services, evaluation of customer satisfaction, and excellent phone communication skills.
• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes suggestive selling and tactics, product knowledge, and sales techniques.
• Computers and Systems — Knowledge and skill with computers, software systems, and electronic communications.
• Mechanical — General knowledge of machinery parts, and service items.
• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Attention to Detail — Job requires being careful with details and thorough in completing work tasks.
• Dependability — Job requires being reliable, responsible, dependable, and fulfilling obligations.
• Integrity — Job requires being honest and ethical.
• Concern for others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Adaptability/Flexibility — Job requires being open and adaptable to change and to considerable variety in the workplace.
• Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort with the parts staff toward mastering tasks.