Parts Manager

BAILEY; Nashville (TN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Uniform provided

Job summary

BAILEY in Nashville, TN seeks a Parts Department Manager to lead day-to-day operations of the parts team. You will hire, train, and monitor staff, ensure adherence to schedules and policies, and act as the customer-facing representative for walk-in clients.

You will oversee inventory, pricing systems, billing, and safety compliance while coordinating with dispatchers and other departments to maintain service levels. Strong leadership and communication are essential.

Qualifications

• High school education (minimum).
• Computer literacy; willingness and ability to work with new computer programs.
• Customer Service: ability to interact with customers in person and over the telephone; observe proper phone etiquette.
• Ability to work well with co-workers.
• Management experience.
• Leadership.

Responsibilities

• Manage day-to-day performance of parts employees; ensure adherence to schedules and company policy.
• Hire, train, motivate, and monitor performance of parts staff.
• Create safe, positive, collaborative work environment for employees.
• Oversee parts payment collection and billing.
• Act as parts representative to walk-in customers.
• Assist parts personnel with locating parts when dealership is out of stock.
• Supervise stock order procedures.
• Ensure balanced inventory is maintained.
• Keep computer system and prices up to date.
• Enforce safety requirements.
• Forecast goals and objectives for the parts department.
• Stay updated on parts and service bulletins.
• Accountability for department’s financial performance and customer service.
• Perform mid-year and annual performance evaluation reviews for parts employees.
• Assist with inventory control.
• Work with dispatchers to transfer parts stock between branches.
• Take phone orders from customers.
• Hours: Monday - Friday, 8:00am - 4:30pm.
• Uniform is required and provided by company.

Skills

Customer service

Leadership

Management experience

Teamwork

Communication

Computer literacy

Education

High school education

Job description

Job Description:

• Manage day-to-day performance of parts employees. Ensure they follow work schedules and adhere to company policy.


• Hire, train, motivate, and monitor the performance of parts department staff.


• Create safe, positive, collaborative work environment for employees


• Oversee parts payment collection and billing.


• Act as parts representative to walk-in customers.


• Assist parts personnel with locating parts if necessary when they dealership is out of stock.


• Supervise stock order procedures.


• Ensure that a balanced inventory is maintained.


• Ensure that the computer system and prices are kept up to date.


• Enforce safety requirements.


• Forecast goals and objectives for the parts department.


• Keep abreast of parts and service bulletins.


• Accountability for department’s financial performance and statements, customer service, and interactions with other departments.


• Perform mid-year and annual performance evaluation reviews for parts employees.


• Assist with inventory control.


• Work with dispatchers to transfer parts stock between branches.


• Take phone orders from customers.


• Hours: Monday - Friday, 8:00am - 4:30pm


• Uniform is required and provided by company

Requirements

Qualifications:

• High school education (minimum)


• Computer literacy
  
  
  
  • i.e. Willingness and ability to work with new computer programs
  
  
  
  


• Customer Service
  
  
  
  • Ability to interact with customers in person and over the telephone
  
  
  • Willingness to observe proper phone etiquette/manners
  
  
  
  


• Ability to work well with co-workers


• Management experience


• Leadership