PARTS MANAGER

Paycom; Tulare (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Paycom is seeking a Parts Department Manager in California to lead parts operations, ensuring accurate fulfillment and high customer satisfaction. You will drive the performance of sales and service across the dealership network and supervise a team dedicated to excellence.

The role requires strong leadership, coaching, and communication skills, with a focus on cost control and dealer/customer satisfaction in a dynamic retail environment.

Qualifications

• Experience managing a Parts Department or similar retail/auto parts operation.
• Strong negotiation, problem-solving, and communication skills.
• Proven ability to lead, coach, and develop staff to achieve goals.
• Customer-focused with a track record of high service levels.

Responsibilities

• Oversee the Parts Department operations to ensure fast, accurate parts fulfillment.
• Represent and promote Sales, Service, Parts and Rental activities to customers and dealers.
• Coach, train, and evaluate staff while maintaining positive workplace culture.
• Monitor expenses, analyze department performance, and drive profitability.
• Maintain strong phone and in-person customer service standards.

Job description

Job Function & Purpose: SUPERIOR PARTS & ACCESSORY SUPPORT TO SATISFYCUSTOMERS. Fulfill customer needs by managing the Parts Department resulting in value, excellentparts fill rates and assistance, with a high degree of product, customer, and dealershipsatisfaction. To represent and promote the Sales, Service, Parts, and Rental Department operationsand store network in a positive manner, which assures customer confidence, repeatbusiness, and maximum return for the Dealership.Managerial Skills – Motivating, developing, and directing people as they work. Identifying the best people for the job. Able to supply coaching, training, processes, and work ethics for department staff.Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits. Conduct annual performance evaluations.Financial – Ability to control expenses, review departmental financials, measure sales, gross profit, expenses, and take appropriate action.Customer and Personal Service — Knowledge of principles and processes for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services, evaluation of customer satisfaction, and excellent phone communication skills.Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes suggestive selling and tactics, product knowledge, and sales techniques.Computers and Systems — Knowledge and skill with computers, software systems, and electronic communications.Mechanical — General knowledge of machinery parts, and service items.Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.Attention to Detail — Job requires being careful with details and thorough in completing work tasks.Dependability — Job requires being reliable, responsible, dependable, and fulfilling obligations.Integrity — Job requires being honest and ethical.Concern for others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.Adaptability/Flexibility — Job requires being open and adaptable to change and to considerable variety in the workplace.Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort with the parts staff toward mastering tasks.