Parts Manager

Bailey Equipment and Intralogistics; Cumberland Heights (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Bailey Equipment and Intralogistics in Cumberland Heights, TN is seeking an experienced Parts Department Manager to oversee daily performance, hire and train staff, and ensure excellent customer service. You will manage inventory, billing, and pricing while maintaining safety and a positive team environment.

Responsibilities include supervising stock procedures, coordinating with dispatchers, handling phone orders, and conducting mid-year and annual performance reviews.

Qualifications

• High school education is the minimum requirement.
• Computer literacy and ability to learn new software.
• Strong customer service skills and communication.

Responsibilities

• Manage day-to-day performance of parts employees.
• Hire, train, motivate and monitor department staff.
• Create a safe, positive work environment.
• Oversee parts payment collection and billing.
• Serve as parts representative to walk-in customers.
• Assist locating parts when stock is out.
• Supervise stock order procedures.
• Maintain a balanced inventory.
• Keep computer system and pricing up to date.
• Enforce safety requirements.
• Forecast goals for the parts department.
• Keep up with parts and service bulletins.
• Handle department finances and interactions with other departments.
• Perform mid-year and annual performance evaluation reviews.
• Assist with inventory control.
• Coordinate with dispatchers to transfer stock between branches.
• Take phone orders from customers.
• Hours: Monday - Friday, 8:00am - 4:30pm.
• Uniform is required and provided by company.

Skills

Customer Service

Management experience

Leadership

Teamwork

Computer literacy

Education

High school education (minimum)

Tools

Willingness to learn new software

Job description

Job Description:

• Manage day-to-day performance of parts employees. Ensure they follow work schedules and adhere to company policy.


• Hire, train, motivate, and monitor the performance of parts department staff.


• Create safe, positive, collaborative work environment for employees


• Oversee parts payment collection and billing.


• Act as parts representative to walk-in customers.


• Assist parts personnel with locating parts if necessary when they dealership is out of stock.


• Supervise stock order procedures.


• Ensure that a balanced inventory is maintained.


• Ensure that the computer system and prices are kept up to date.


• Enforce safety requirements.


• Forecast goals and objectives for the parts department.


• Keep abreast of parts and service bulletins.


• Accountability for department’s financial performance and statements, customer service, and interactions with other departments.


• Perform mid-year and annual performance evaluation reviews for parts employees.


• Assist with inventory control.


• Work with dispatchers to transfer parts stock between branches.


• Take phone orders from customers.


• Hours: Monday - Friday, 8:00am - 4:30pm


• Uniform is required and provided by company

Requirements

Qualifications:

• High school education (minimum)


• Computer literacy
  
  
  
  • i.e. Willingness and ability to work with new computer programs
  
  
  
  


• Customer Service
  
  
  
  • Ability to interact with customers in person and over the telephone
  
  
  • Willingness to observe proper phone etiquette/manners
  
  
  
  


• Ability to work well with co-workers


• Management experience


• Leadership