Parts Manager

Heritage Tractor; Northern (KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Heritage Tractor is seeking a Parts Department Manager to oversee operations, inventory control, and Goal achievement within budget. You will lead process improvements, pricing, and vendor relationships to maximize ROI while maintaining customer satisfaction.

The role emphasizes staff development, talent recruitment, and accurate, timely handling of warranties and returns. A strong financial understanding supports ongoing departmental success.

Qualifications

• Minimum of three (3) years experience in Parts Department operations.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Ability to speak effectively one-on-one and within a group.
• Basic understanding of financial principles relative to Parts Department operations.
• High School Diploma or equivalent.
• Ability to analyze and interpret internal reports.
• Ability to stand for long periods of time.
• Works in a standard office environment, including consistently viewing a computer monitor and using keyboard/mouse.
• Physical requirements include ability to lift up to 75lbs. daily.

Responsibilities

• Maintains effective Parts Department processes to ensure internal and external customer satisfaction
• Works to achieve monthly and yearly Parts Department goals within the outlined budget, aligning with the organizations financial and operational objectives
• Develops and executes a plan to meet Parts Department marketing goals and monitors monthly to ensure achievement
• Conducts a perpetual/annual physical inventory of all parts and related inventories
• Submits and/or monitors all parts warranty and return claims within the required timeframe to receive maximum credit
• Maximizes use of all order discount programs
• Assists in recruiting, hiring and developing key talent by maintaining a current Internal Depth Chart, Recruiting and Hiring Plans, and individual development plans
• Mains department tools, equipment and vehicles
• Help answer phones when needed
• Other duties as assigned

Job description

Manages parts operations within the dealership to maximize return on investment. Optimizes Parts Department processes to ensure customer satisfaction, profitable parts sales, and expense control. Attracts and retains outstanding talent and effectively engages department personnel.

Responsibilities:

• Maintains effective Parts Department processes to ensure internal and external customer satisfaction
• Works to achieve monthly and yearly Parts Department goals within the outlined budget, aligning with the organizations financial and operational objectives
• Develops and executes a plan to meet Parts Department marketing goals and monitors monthly to ensure achievement
• Conducts a perpetual/annual physical inventory of all parts and related inventories
• Submits and/or monitors all parts warranty and return claims within the required timeframe to receive maximum credit
• Maximizes use of all order discount programs
• Assists in recruiting, hiring and developing key talent by maintaining a current Internal Depth Chart, Recruiting and Hiring Plans, and individual development plans
• Maintains all department tools, equipment and vehicles
• Help answer phones when needed
• Other duties as assigned

Qualifications

Experience, Education, Skills and Knowledge:

• Minimum of three (3) years experience in Parts Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to speak effectively one-on-one and within a group
• Basic understanding of financial principles relative to Parts Department operations
• High School Diploma or equivalent
• Ability to analyze and interpret internal reports
• Ability to stand for long periods of time
• Works in a standard office environment, including consistently viewing a computer monitor and using keyboard/mouse
• Physical requirements include ability to lift up to 75lbs. daily