Parts Lead

Van Wall Group; Knoxville, Northern (IA, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Van Wall Group in Knoxville, IA seeks a Lead Sales Professional to drive service parts sales and deliver exceptional customer experiences. You will mentor the parts team, promote products, and ensure accurate inventory and order placement across the department.

The role emphasizes building rapport with customers, leveraging systems for service excellence, and supporting continuous improvement in sales and customer satisfaction while maintaining a professional showroom image.

Qualifications

• 3+ years of experience as a parts sales professional or related experience.
• Proven ability to lead others.
• Excellent data entry/keyboard skills.
• Advanced parts and machinery knowledge.
• Ability to connect with customers and maintain a professional image.
• Understands basic selling processes.
• Ability to use a computer and related software.
• Ability to work in a team environment.
• Forklift license preferred.

Responsibilities

• Mentor parts department employees.
• Establish rapport with customers and provide quality service.
• Provide parts recommendations and alternatives.
• Maintain showroom image and displays.
• Ensure inventory integrity and proper locations.
• Assist with warehouse and cycle counts.
• Process warranty claims with Central Warranty.
• Support training to develop skills and knowledge.
• Maintain positive relationships with peers and management.
• Work extended hours or weekends as needed.

Skills

Leadership

Customer service

Data entry

Teamwork

Effective communication

Education

High school diploma

Tools

Inventory management systems

Forklift operation

Job description

Job Summary

Lead Sales Professional selling service parts, bulk fluids, attachments, and accessories. In addition, performs in-store customer service, overall organizational promotion, and stocking duties. Identifies and provides complete parts solutions for customers. Resolves customer issues and promotes customer satisfaction with their team.

Essential Duties and Responsibilities

• Mentors parts department employees
• Quickly establish rapport and relationship with customers
• Provides quality customer experience through knowledge, use of systems, and process execution
• Assists Regional Parts Manager in performance management by communicating and tracking metrics and observed behaviors
• Identifies continuous improvements in the areas of growing sales, increasing customer experience, and employee engagement
• Provides parts recommendations including alternatives that meet customers’ needs
• Maintains professional showroom image and merchandise displays
• Ensures parts and attachment warehouses are kept orderly and clean
• Responsible for maintaining inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues
• Ensures parts warranty claims have been routed to Central Warranty for submission
• Ensures all departmental tools and equipment are in good working order
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skillset
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Ensure that the company’s reputation and image in the community is consistent with company Core Values
• Work extended hours or weekends to accommodate seasonality or as needed
• Make sure the department is staffed to meet customers needs

Position Qualifications

• 3+ years of previous experience as a parts sales professional or related experience
• Proven ability to lead others
• Excellent data entry/keyboarding skills
• Advanced parts and machinery knowledge
• Ability to connect with customers, maintain a professional image, establish rapport
• Understands basic selling processes
• Ability to use a computer and related software required
• Ability to work in a team environment
• Ability to lift items weighing up to 75 lbs repeatedly
• High School diploma or equivalent experience
• Forklift license preferred

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources

Equal Opportunity Employer, including disabled and veterans.

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