Parts & Inventory Specialist — Service Center

Lucid Motors; Coolidge (AZ); Sur place; USD 28 000 - 41 000; Plein temps

Résumé du poste

Lucid Motors is seeking a Parts Advisor (back counter) to oversee service-center parts operations, ensuring accurate inventory, timely parts availability and high customer satisfaction.

You will manage inventories, process orders, generate estimates, support technicians, and promote accessory sales while upholding Lucid's commitment to safety, quality and efficiency in a fast-paced environment.

Qualifications

• 2–5 years of experience as a Service Parts Advisor.
• Proficiency in parts catalog search for specific repair needs.
• Willingness to obtain forklift certification.
• Ability to work independently and make timely decisions in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to use basic computer applications such as Microsoft Office.
• Valid driver’s license with no suspensions within the past year.

Responsabilités

• Effectively manage parts inventory by anticipating and addressing business needs to optimize operations.
• Maintains an accurate and effective parts inventory control system that includes perpetual and annual inventories.
• Order inventory and special-order parts for repairs.
• Receive parts orders and stock them efficiently in designated storage area or assigned bins.
• Effectively manages parts transfers from one Lucid Service location to another if applicable.
• Generates parts estimates for customers, insurance companies or internal fleet vehicles to be sold by service advisor.
• Stay up to date on latest part revision changes and refresh local inventory accordingly.
• Achieve and maintain a high First Time Fill Rate (FTFR) for the Service Center’s Parts Department, ensuring timely and accurate service.
• Organize and oversee parts warranty returns, both in the system and physically.
• Interpret and understand automotive terminology, enabling accurate and efficient part searches within the catalog allowing for precise parts ordering.
• Promote sales of accessories according to Lucid guidelines.
• Other duties as assigned

Connaissances

Customer service

Communication skills

Parts catalog search

MS Office

Forklift certification

Formation

AA/BS in Automotive Technology or Business Management, or equivalent work experience

Outils

DMS software

Description du poste

Lucid Motors is seeking a Parts Advisor (back counter) to oversee service-center parts operations, ensuring accurate inventory, timely parts availability and high customer satisfaction.

You will manage inventories, process orders, generate estimates, support technicians, and promote accessory sales while upholding Lucid's commitment to safety, quality and efficiency in a fast-paced environment.