Service Parts Advisor, Costa Mesa

Lucid Motors; Costa Mesa (CA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Paid time off

Paid holidays

Paid sick leave

401(k) retirement plan

Job summary

Lucid Motors in Costa Mesa, CA is hiring a Parts Advisor (back counter) to oversee parts operations within the service center and maximize return on investment through inventory management. You will support technicians, generate estimates, and ensure accurate parts fulfillment.

The role requires 2–5 years of experience as a Service Parts Advisor, proficiency with parts catalogs and DMS software, and the ability to lift 50 lbs in a fast-paced environment.

Qualifications

• 2–5 years of experience as a Service Parts Advisor.
• Proficiency in parts catalog search for repairs.
• Willingness to obtain forklift certification.
• Ability to work independently and minimize downtime on repairs.
• Excellent organizational and communication skills.
• Proficient with Microsoft Office and learn proprietary DMS software.
• Able to lift 50 lbs and stand/walk/bend for extended periods.

Responsibilities

• Effectively manage parts inventory and anticipate business needs.
• Maintain accurate perptual and annual inventories.
• Order inventory and special-order parts for repairs.
• Receive parts orders and stock efficiently.
• Manage parts transfers between Lucid service locations.
• Generate parts estimates for customers or insurers.
• Stay updated on part revisions and refresh inventory.
• Maintain high FTFR for the Parts Department.
• Oversee warranty returns in system and physically.
• Interpret automotive terminology for precise searches.
• Promote sales of accessories per Lucid guidelines.
• Other duties as assigned.

Skills

Parts inventory management

Parts catalog search

Forklift certification

Independent work

Organizational skills

Customer service

Microsoft Office

DMS software

Lifting 50 lbs

Stamina

Education

AA/BS in Automotive Technology or Business Management

Tools

DMS software

Microsoft Office

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and productionhappening in-houseacross our global offices andmanufacturingfacilities.Ourteamscomefromindustriesaround the world, united by a shared commitment to excellence.By refusing to settle, youcanhelpredefinewhat’spossible andshape the future of mobility.

The Parts Advisor (back counter) position will oversee parts operations within the service center to provide the highest level of customer satisfaction while maximizing return on investment through parts inventory management. The Parts Advisor is an integral part of service center operations focused on parts efficiency to support seamless operations.

The Role

• Effectively manage parts inventory by anticipating and addressing business needs to optimize operations
• Maintains an accurate and effective parts inventory control system that includes perpetual and annual inventories
• Order inventory and special-order parts for repairs
• Receive parts orders and stock them efficiently in designated storage area or assigned bins
• Effectively manages parts transfers from one Lucid Service location to another if applicable
• Generates parts estimates for customers, insurance companies or internal fleet vehicles to be sold by service advisor
• Stay up to date on latest part revision changes and refresh local inventory accordingly
• Achieve and maintain a high First Time Fill Rate (FTFR) for the Service Center’s Parts Department, ensuring timely and accurate service
• Organize and oversee parts warranty returns, both in the system and physically
• Interpret and understand automotive terminology, enabling accurate and efficient part searches within the catalog allowing for precise parts ordering
• Promote sales of accessories according to Lucid guidelines
• Other duties as assigned

Qualifications

• 2 – 5 years of experience as a Service Parts Advisor (back counter), with a strong track record of efficiently dispatching parts to technicians in the shop to support seamless operations
• Proficiency in parts catalog search for specific repair needs
• Willingness to obtain forklift certification, demonstrating a commitment to safety and operational efficiency in the workplace
• Ability to work independently and make timely decisions in a fast-paced environment, effectively minimizing downtime on repairs
• Excellent organizational skills and attention to detail
• Excellent communication and customer service skills
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Ability to lift 50 lbs.
• Standing, walking, and bending for extended periods of time
• Full-time, including weekends or extended hours during busy periods
• Willingness to complete Lucid provided CPR training post hire
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments
• Previous OEM Parts training

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Compensation Range

The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Base Pay Range (hourly)

$28—$38 USD

Compensation & Benefits

• Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a401(k) retirementplan.
• Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off.
• Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program.
• Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation toparticipatein the application process, please contact us atTA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy: Bysubmittingyour application, you understand and agree that your personal data will be processedin accordance withour Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.